KFC — Restaurant in Upland

Ridiculously slow and apathetic service. Dirty front and back. I ordered (tried to get 2 pot pies but they only had 1 & said it would take 30 minutes for more!) so we ordered 2 Go-cups and the 1 pot pie and then we waited for 10-15 minutes without anyone at the counter (customers behind me left during that time) and no explanation as to what was taking so long. Meanwhile, other employees (and the Manager it turns out) see me motioning that I want help but just stare at me with no expression or response! Then a gentleman comes in and says he has been waiting for a large order in his car for over 30 minutes. He also said he was warned by his son not to go here and that this location used to be packed but it was empty so I guess the word is getting out that they suck. So I leaned around the counter to ask for someone, the cashier says they are having trouble with the fryer and she walks away from the front again. Waited another 10 minutes for someone to come to the counter so I could ask for a refund. Manager is apathetic, says she thought the cashier told me what the problem was. I said yes but not til I (my husband got irritated after the first 10 minutes and went to the car so it’s just me now) asked what was going on and that you and employees were just staring at me the whole time without any answer, apology or anything. She says a pathetic sorry and shrugs her shoulders. Needless to say - We...

Ok first and foremost, many of us have been to KFC aka Kentucky Fried Chicken, but I will say this has been the best experience I have had at a location in while. I ordered from inside rather than the drive thru and I will say, I was able to experience this location and the staff first hand. I was greeted upon arrival and was informed that they will be right with me as they were busy with other customers, this is much appreciated. I ordered a 2 piece meal that came with 2 legs, mashed potato and gravy and a biscuit. As I waited, a staff member informed me that it would be a few minutes as the chicken was being cooked fresh at that moment, no problem for me 😋. I chose to eat my meal in my car. With regards to the food, the chicken, mash and biscuit were all hot and fresh. At some locations the meal would be medium or sometimes the mash and biscuit would be luke warm or cold. The customer service was great and seemed like a great environment as the staff had great attitudes. The place was clean and nicely decorated. Would definitely come back to this location due the great customer service and food. Keep it up Upland KFC! Wheelchair access and bathrooms on premises. Plenty of indoor seating and there is some outdoor...

7/29/24 - Update: Not much change here, food is ok, but drive thru service is still poor.. no receipt, no utensils, and person no where to be found after handing me my food without even a word. Owner/manager of this location, you may want to retrain your staff or you will lose business because of unhappy customers.

Drive thru was really slow, not sure if they were short staffed on Sunday. Drive thru person was lazy, didn't want to hold out the Apple pay device further and I couldn't reach out any more due to my bad shoulder. I had to ask for her to do this before readjusted the length of her device stick. She then handed me the drink and later food without a word. Not even a sorry about that or have a nice day. And she forgot to give me my receipt. I live in Upland, but I won't be giving my local KFC any further business for now. They have decent quality food, but bad service. I'll keep going to the San Dimas KFC instead, it's on the way home from work and they have much...