Verizon — Local services in Upper Arlington

To paraphrase Mrs. Gump: "Run, customers, run". My son and I visted this store in August, 2012 to check out the possibility of upgrading to a smart phone. Because I was not yet due for an upgrade, my son suggested adding an additional line to my account, which would then be able to be cancelled in December, 2012 when my current contract expired. I was OK with that as long as I did not lose the cell number I have had for close to 20 years. I repeatedly asked the salesperson, I believe his name was Earl, if cancelling the new line in December would affect my cell number at all. He said it would not. Last week I received a call from the Sawmill Rd. Verizon store telling me I was eligible for an upgrade. I explained I'd already done an upgrade and didn't need a new phone. That call reminded me I could now cancel that additional line. When my husband called Verizon customer service to process the cancellation he was told that if the line was cancelled, I would no longer have the cell number I have. The CSR was very nice, very polite and apologized for the "miscommunication". She suggested we go back to the Verizon store, speak with the manager and see what could be worked out. Ever the optimist, my son and I did that. BIG MISTAKE. I explanied the situation to the store manager, who turned me over to the sales person, who of course, denied telling me I would lose my cell number. What a surprise. Bottom line......Earl lies. My choices are: pay $1000 until August, 2014 for a phone number not being used, or pay the $155 cancellation fee. I will obviously pay the fee. Oh, by the way, the manager NEVER came back to the conversation, never checked on the situation, never did anything except totally ignore our concerns. Way to provide good customer service and follow up. The Sawmill Rd. Verizon store is 15 minutes away from our house. The Henderson Rd. store is less than 5 minutes away. I can assure you, I will never, no one in my family or circle of friends will ever patronize the Henderson Rd. Verizon store again. I strongly recommend everyone should avoid it. Judging by most of the previous reviews, we are not alone in receiving dismal service...

I was out of town for work when my phone just went to a black screen and it was done. This was a Sunday morning and I didn't have anytime other then right then get it fixed. Luckily i have a work phone so i could use Google maps and find this store. First thing I was not thrilled with was that I wasn't able to get a direct line to the store in question so i could ask them what things they had in stock before driving there. That would a prevented what happened next. I arrived and was met at the door saying they only had a few phones on display because of "covid" and that most all purchases should be online. That started us off on the wrong foot cause I'm not able to order something online and have it shipped when working on the road 10+ hours from home for months at a time. Well I went to my truck and waited for my turn. Once in I told the rep what the deal was and what i had done to try to correct it. Me knowing I pretty sure was going to need a new phone I asked him to show me what they had. Wow they had maybe 10-15 total phones in the whole store 4 of which was apple and no interest to me. So I asked about some Samsungs, when I asked the guy info on the phones and how they were different and and specs on them he was clueless and straight up told me that i should had done my research to know what i wanted, that wasn't his job to know things like specs and the differences. He wasn't even will to look anything up to try to help. Just keep telling me I was rare to ask for that kinda info. Needless to say it didn't end well. It ended with him telling I should take my business somewhere else and I did just that. If a business that is based 100% on customer service isn't willing to give someone any real help just keep your doors locked. Save peoples time. I also it was pure laziness in that store cause to a different (also corporate verizon store) and they had basically all the resent models from all the main companies. They were...

The sales people here are crooks. They are pushy, lie to you, and when you go back in they offer no help or solution. I have been a customer for over 10 years with Verizon, and I went in to get a new phone after mine was lost in a river accident. Since I was less than 2 WEEKS away from my contract renewal date, I didn't think I would encounter many problems from upgrading a little early. Nope. I was told I've have to pay a 200 fee, even though I would be purchasing a $700 phone. In the past, I have been able to upgrade over a month in advance since I was opening a new contract. Not only that, but I wanted to add a new line for my wife who also lost her phone in the river and wanted to switch from her carrier. The best they could come up with is having my pay the $200, they would give me $200 in product (that I didn't need or want) and would give me a 100 credit for opening the new line. So, after dropping nearly $2000 on new phones and accessories I didn't really want, I felt a little comfort that I was at least getting this 100 credit that was promised on my next bill. Low and behold, the new bill rolls around and no credit. I went into the store, was told they see it pending and would get it sorted out right away and to expect to see it within a few days. A week goes by, no calls, no credit. I reached out to the agent that gave me his card, no response to calls or texts. I decide to go online and use the chat feature, was told I need to call in. I have called in over 5 times, each time I am told I need to talk to the store. When they redirect me to the store, I am told the manager is either unavailable or gone for the day, and will give me a call tomorrow to resolve my issue. This has happened 3 times with no return call. I used to love Verizon's phone and service, but this is ridiculous. I am seriously considering terminating my membership because while their product is great, the customer service is HORRENDOUS, particularly for how expensive...