Ferguson Home — Local services in Upper Merion Township

I have been in touch with two Ferguson locations, one in Lansdale and the other in King of Prussia. In both instances I ran into incorrect information regarding their store hours. I called the King of Prussia store and was told they were open Monday through Saturday and I could walk in without an appointment. I specifically asked about this. I drove an hour on Saturday and according to the information on their front door they listed Saturday hours as opening at 10:00 AM, no mention of needing an appointment When I arrived about 11:00 am the door was locked and yet I saw a couple of people inside, so I kept ringing the door bell. There was no sign on the door to indicate otherwise. Finally after 5 minutes a woman answered and said they were closed to walk ins on Saturday but open Monday through Friday, why they could not tell me this on the phone is well beyond me. I can not make it on those days and I am looking to do a bathroom and a kitchen did not think they would turn up their nose at that but they did. I just wanted to see their products...She told me I had to have an appointment, which would have been nice if they had mentioned that on the phone. I will not return there, nor would I recommend them...if they cannot get their store information correct, why would I think they would get an expensive order correct. Totally lost...

I brought my client to Ferguson and we met with Chelsea. I was immediately impressed with Chelseas warmth but no nonsense approach. She was able to guide us through the showroom and direct us to exactly what we looking for so easily and effortlessly. As a designer, I know this only happens when you have a salesperson who is fully engaged with the client and who also has a passion for the product. Chelsea was able to talk about all the product effortlessly which made us feel confident about our decisions.

Throughout the process, Chelsea has been a really great partner. Because of the craziness around covid, and all the challenges that brings, Chelsea and I were able to put together the product mix my client needed based upon her specific timing needs. And, believe me, that was a challenge that a few ran away from.

Because of our wonderful experience with Chelsea, my client insisted we come back to Ferguson for the project added second bathroom renovation. Of course, Chelsea is there for us, whatever we need.

Chelsea exudes everything that Ferguson should aspire to be. If you could clone her, Ferguson would take over...

I have to share my incredibly frustrating experience with a Bosch microwave that I bought for $1,400 just three years ago. It has only worked for a total of three months! After two internal board replacements, I'm still dealing with the same issues.

To make matters worse, Ferguson and Bosch's customer service is shockingly bad—worse than even the cheapest brands. Their solution? A $400 repair technician, which is almost one-third of the microwave's original price!

I urge everyone to stay far away from Bosch appliances. They are not worth the money and are of lower quality than many budget options. If you’re in the market for a reliable appliance, look elsewhere—brands like Amana will serve you much better. Don’t make the same mistake I did!

Most importantly, stay away from Ferguson. They sell expensive appliances that do not work and they do not support their products. Just go...