Hermès — Local services in Upper Merion Township

I went to this store to buy a mother's day gift, I waited there for over an hour to get someone to help me that's after I asked and complained multiple times. The store is a total chaos, they have no idea which customer is next to help yet too lazy to set up a line or register each customer who needs help line the LV store is doing. The sales people are all rude and negligent, If they have a customer and you wait nearby, they gave you a dirty look like who the hell you don't go away. The security guards are equally obnoxious and unhelpful. The service is so pathetic considering the price level, it's actually disgusting. I walked out of Hermes decided to get the gift at Chanel, there's no Chanel boutique in the mall but there's a Chanel in Neumann Marcus, I went in, it's equally crowded. A sales person who is helping a custom near me come over the second she saw me, she first apologized and said she will be with me right after she is done helping the other customer. That's what a professionally trained sales staff should be doing apparently they never heard of it at Hermes King of Prussia store. The Chanel sales person efficiently helped the other customer finish her purchase, I can tell the other customer was very happy then she came right over to me, she was knowledgeable and warm, helped me pick a gift I'm very happy with. I have to say I'm thankful and impressed by Chanel, even though it's not a boutique, it provides service as professional and pleasant as I experienced in the Chanel boutique stores I have been to. I find my experience at the Hermes store at King of Prussia shameful and no one has to experience that. I'll tell everyone I know about my experience and not to go there. If there's a negative 5 star, that's what I would rate Hermes at...

Hermès always employ the worst sales and provide the worst customer service on average among all the luxury brands. This specific store becomes worse than before. Today, after I and my friends looked around several minutes in the store, there were no sales came to ask if we need help. Therefore, we asked a man in the store if there is anyone who can help us on our purchase, but he replied that all the sales were assisting customers and we need to wait in the line. What is the waiting line? Meanwhile, he even not told that we can have a seat in the rest area and wait for the sales. Additionally, I find an interesting situation was that all the Asian customers were browsing around themselves while other customers in different race were supported and I even heard an asking if they need champagne. I understand some customers are more important and they are frequent shoppers so that sales are happy to support them, but people like me may come just several times a year who want to make some purchases may feel bad about the service and maybe even decide not to come again which leads to the loss of a potential loyal customer for the store. In comparison, I suggest people try LV in KOP because I find their improvement on customer services. Right after we came into the LV store, a man asked our names and told us sales were busy at that time and he put our name in the system so that a sales will come to us later. At around 2 min later, a sales came by and ask if we were wait for service. The following purchase was smooth. The sales was patient because my friend asked several styles and colors to make comparison. Good job, LV! Hope to see the change next...

I was at the Hermes King of Prussia store this past weekend, the worst experience ever at any designer boutique. It was a disaster zone there, can't tell who were sales and who were security guards(yes, they had guards there which showed their attitude towards customers), neither of them knew what they were doing. What happened in this store made me feel I was at a busy farmers' market, but the way they treated their waiting customers was not even close to a farmers' market. The employees there had no courtesy and no etiquette, they had no clue that for luxury products which are not life necessity, only product quality plus excellent service can seal a high ticket deal. Lack of either, customers will switch to another one. The worst part was that they started to play game with and manipulate the waiting customers, and they had no shame and apology for doing so. Will never even go into this pathetic chaos store and will not buy any Hermes products until they close this store. Will share this mistreatment with friends and family without hesitate. If there is negative 7 star, that's what they deserve at this store. Right after I left Hermes store and entered Bottega Veneta, by comparison on professionalism and custom service, a big difference between heaven and dirt. I immediately made the purchases. I want to thank Hermes here for driving me to BV and found my luxury product even better and service non-surpassing. Would suggest Hermes send their employees to intern or apprentice at BV store at King of Prussia Mall. They desperately need...