Rowan King of Prussia — Local services in Upper Merion Township

Unfortunately I paid a lot of money for a flat piercing. Went back in 28 days and it was still not ok enough to change post. Which was fine. I waited another month, ear was still red inflamed and sore. So i took the earring out. Next day couldn’t get an earring in the hole without pain. Now puss is coming out. I plan to return for a refund. My hopes aren’t very high. Noway i can put an earring in though and I feel like I just wasted a significant amount of money. Update: they refused to give me a refund. In an establishment that prides themselves on having nurses to pierce yet I was told by the manager that they are unable to diagnose if your ear is infected or not. I was flabbergasted. This makes no sense. When I came back at the 30 days to get my post shortened the ear was infected at that point and we couldn’t shorten the post due to swelling. The manager told me that after 30 days no refund is given. None of this makes any sense. It’s hurtful, deceitful and unprofessional. I have no piercing and I lost a lot of money. I was basically told oh well. I hope if you read this you will think twice about your choices. I have many piercings, this has never...

I had the most incredible experience at Rowan’s new location in the King of Prussia Mall! I came in to get two flat ear piercings in honor of my two heavenly children, and from the moment I walked in, the atmosphere was bright, welcoming, and full of positive energy.

Jen greeted me right away and was so kind and compassionate. I shared my story with her, and she helped me pick out the perfect setting for such a meaningful tribute. While I waited for my appointment, Nina noticed I was getting a bit nervous. She came over, talked me through everything, and reassured me that I’d be in the best hands with a nurse doing the piercing—which instantly calmed my nerves.

Then came Samantha, my nurse, and she was absolutely amazing! Not only did we have a great conversation, but she was also moved by my story and made the entire process feel easy and comforting. She explained everything clearly, made the piercing process super smooth, and set up my downsizing appointment while walking me through aftercare.

Thank you so much to Jen, Nina, and Samantha for making this such a meaningful and memorable experience. You ladies are truly the best! I’ll...

I booked an 11:00 AM ear piercing appointment at Rowan in the King of Prussia Mall as a special gift for my daughter’s 5th birthday—her actual birthday was today. While on the way to the mall, I got a call from Rowan saying they needed to reschedule the appointment to 12:15 PM because they were doing “inventory.” Not ideal, but we agreed and decided to wait it out at the mall.

Then, around 11:45 AM, I received another call trying to push the appointment back again—this time to 1:30 PM. At that point, my 5-year-old had been waiting for over an hour and was completely over it. We had to leave without getting her ears pierced, and what should have been a joyful milestone turned into a huge letdown.

If they knew they had inventory scheduled, they never should have let us book an appointment. The lack of professionalism and planning was incredibly frustrating and disappointing. They completely ruined what was supposed to be a special birthday moment. I expected better from a company that claims to specialize in...