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William J HigginsWilliam J Higgins

Extremely disappointed in Home Depot. This experience includes three different locations. I purchased a brand new $3000 Murray Cruz Zero Point mower that was delivered to my house and the mower arrived with no key, no battery, no manual, and was old peeling, and rusted. It was delivered from the Willow Grove, Pennsylvania location, and it was clearly their outdoor floor model with all of the labels peeling off whoever thought that was a good one to send needs glasses. After finally speaking to three different customer service representatives over the phone they’re only solution for me. Was to attempt to take the mower back to Home Depot, Return it, and pay for a new one. I was unable to physically tow the assembled mower on a shipping pallet back to Home Depot in my midsize SUV. I called back to arrange for it to be picked up and told them in the meantime, I’m going to a store in person to rep purchase a new one because they couldn’t exchange it. After I purchased the new mower, the store manager offered me a discount of $250 for the inconvenience of this whole thing which was kind of him. So now I had two $3000 mowers on my Home Depot credit card account. The mower was picked up the same day. The new one was dropped off, which was great. It was the only thing that was great. I got the return completed email but still no refund three weeks later and I still was not given the 250 credit of the new mower. I even called the store to follow up about the $250 credit and the manager remembered me and said he would apply it right away. Yet three weeks later still no refund still no credit and the Home Depot credit card company told me I have to contact Home Depot. I to the Home Depot store in person, wait 30 minutes for a store manager or the equivalent to show up to help me. Yes, that’s correct. It took that man 30 minutes from being paged to show up at the helpdesk. He finally arrived, I gave him a brief explanation, and he looks at both of my orders and informed me that the refund while being initiated was never processed, he said, for some reason, the refund was pending at a store that I never even went to or involved in this purchase. He was thankfully able to initiate the refund finally after three weeks through his register, which I’m still waiting to see reflected in my credit card. He also applied the $250 credit that the first manager told me he was applying twice now. Both these managers were kind but this whole system is extremely incompetent. Every facet of this order from start to finish has been the most annoying retail shopping experience I’ve ever had in my life. Once all of this is reflected on my credit card account I plan to pay it off immediately forgetting the 24 month interest free for the sake of closing this Home Depot credit card account because of how absolutely ridiculous this whole thing has been. There is zero communication between Home Depot stores, warehouses, and even managers and employees. Every person I spoke to should’ve had records of everything I talked about online yet I still had to re-explain this situation every time I talk to someone new. The store manager’s Brian, and Thomas at the Oxford Valley, Pennsylvania store were both kind and helpful, as was the associate Fran, who rang me up for the second purchase of the mower. But kindness aside, no one offered me the solution of bringing a replacement mower and picking up the old one without me having to pay, again for a new mower. If I was offered the ability of an exchange without having to re-purchase it, this whole scenario wouldn’t exist.. I have spent probably over $50,000 at Home Depot remodeling my home from 2021 to 2025. I honestly don’t ever plan to buy any major appliance, or any big ticket item ever again from Home Depot.

Claudiano OliveiraClaudiano Oliveira

First of all I only go to this Home Depot if I have no other option but today I wanted to rent a skid steer so I drove there the kid helping me had no idea what he was doing I asked to keep the machine for a week and then he told me that a week actually means 3 days. Then I went outside to hook up the trailer and then the machine was not properly strapped to the trailer and one tire was flat so I told him that I didn’t want to haul it like that because it was unsafe so the old man inside said that it is my responsibility to strapped it and make it safe wich I agree but someone that doesn’t know what they are looking at will just drive away like that ending up killing him self or someone else on the road all because they don’t want to do their jobs. So would give them a -10 stars if I could save your self trouble and just go to Warrington.

JohnnyDS60JohnnyDS60

This is the stock of 2 x 3 aluminum downspouts. There were many more that i had to pull out before i got the anything usable. Come on HD, this is bad. UPDATE 7/27/2018 Went to get 6" x 1" fascia wrap. Home Depot App says they have 25. Get to store and all 25 are damaged. I mean really damaged. I took pictures and you can see they are all damaged. So i pulled them all out and displayed them for photos. Wouldn't you know. The department guy came and put them all back. Sorry for him, but come on. You can't expect these to sell. HD i posted about the downspouts before. But the staff is great.

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Reviews of The Home Depot

4.1

(768)

1.0

32w

Extremely disappointed in Home Depot. This experience includes three different locations. I purchased a brand new $3000 Murray Cruz Zero Point mower that was delivered to my house and the mower arrived with no key, no battery, no manual, and was old peeling, and rusted. It was delivered from the Willow Grove, Pennsylvania location, and it was clearly their outdoor floor model with all of the labels peeling off whoever thought that was a good one to send needs glasses. After finally speaking to three different customer service representatives over the phone they’re only solution for me. Was to attempt to take the mower back to Home Depot, Return it, and pay for a new one. I was unable to physically tow the assembled mower on a shipping pallet back to Home Depot in my midsize SUV. I called back to arrange for it to be picked up and told them in the meantime, I’m going to a store in person to rep purchase a new one because they couldn’t exchange it. After I purchased the new mower, the store manager offered me a discount of $250 for the inconvenience of this whole thing which was kind of him. So now I had two $3000 mowers on my Home Depot credit card account. The mower was picked up the same day. The new one was dropped off, which was great. It was the only thing that was great. I got the return completed email but still no refund three weeks later and I still was not given the 250 credit of the new mower. I even called the store to follow up about the $250 credit and the manager remembered me and said he would apply it right away. Yet three weeks later still no refund still no credit and the Home Depot credit card company told me I have to contact Home Depot. I to the Home Depot store in person, wait 30 minutes for a store manager or the equivalent to show up to help me. Yes, that’s correct. It took that man 30 minutes from being paged to show up at the helpdesk. He finally arrived, I gave him a brief explanation, and he looks at both of my orders and informed me that the refund while being initiated was never processed, he said, for some reason, the refund was pending at a store that I never even went to or involved in this purchase. He was thankfully able to initiate the refund finally after three weeks through his register, which I’m still waiting to see reflected in my credit card. He also applied the $250 credit that the first manager told me he was applying twice now. Both these managers were kind but this whole system is extremely incompetent. Every facet of this order from start to finish has been the most annoying retail shopping experience I’ve ever had in my life. Once all of this is reflected on my credit card account I plan to pay it off immediately forgetting the 24 month interest free for the sake of closing this Home Depot credit card account because of how absolutely ridiculous this whole thing has been. There is zero communication between Home Depot stores, warehouses, and even managers and employees. Every person I spoke to should’ve had records of everything I talked about online yet I still had to re-explain this situation every time I talk to someone new. The store manager’s Brian, and Thomas at the Oxford Valley, Pennsylvania store were both kind and helpful, as was the associate Fran, who rang me up for the second purchase of the mower. But kindness aside, no one offered me the solution of bringing a replacement mower and picking up the old one without me having to pay, again for a new mower. If I was offered the ability of an exchange without having to re-purchase it, this whole scenario wouldn’t exist.. I have spent probably over $50,000 at Home Depot remodeling my home from 2021 to 2025. I honestly don’t ever plan to buy any major appliance, or any big ticket item ever again...