Batteries Plus — Local services in Urbandale

Abominable Battery Replacement Service – iPhone up in Flames...

I set an appointment at the Urbandale, Iowa Batteries Plus Bulbs location to have the battery changed on my iPhone, dropping it off for service by the experienced tech. When we returned 20 minutes later, he was watching a less experienced tech attempt to pry the battery out of the phone. Before our eyes, loud hissing, and flames engulfed our phone. Acrid smoke filled the store. There was no apology forthcoming from either the employee or the manager; ultimately we stood around the store the next two hours while they phoned around to various stores around the area looking for a replacement phone. We were left unattended for 20 minute stretches at a time, and were forced to specifically ask for very occasional updates.

Management repeatedly misled us about the replacement phone, claiming they were ordering a new phone. When pressed to send us the order info, it was clearly a cheaper refurbished phone he had ordered. We felt pressured to accept a used replacement phone that might certainly have issues, or might even have inferior aftermarket parts installed given the price point. Given the lost trust, we took the payout and ran, but their payout fell dismally short of the true value of the phone we needed to replace. Their manager likes the phrase “we’ll make it right”, but we certainly don’t feel he lived up to the phrase. Fat chance getting a loaner phone – the one they offered was faulty, and I was worried about getting financially tagged for its problems if I accepted it.

Their price point for replacing iPhone batteries is lower than Apple’s, but I strongly recommend you reconsider the risk versus the savings. ...

I called regarding a phone repair. I was told they would need to order the part and would let me know when it arrives. After some 8 days I didn't receive a call. I called back and they had the part but never let me know. I came in to the store several days after confirming the part arrived. I let the man at the counter know that I am in need of a phone repair and that the part needed for the repair has arrived. He went to the back and returned to tell me I'll have to come back another time because they have not gone through their shipments for the day. I told him I confirmed several days ago that the part had arrived. He went to the back room again and confirmed the part is in. I left my phone to be repaired. I informed them that I do not have a phone at home and they said they would email me if they needed to contact me or to let me know the repair is completed. I never received an email. Not being able to call them I showed up several hours later to find it was completed. I'm very satisfied with the actual repair work and there doesn't appear to be any tooling marks from opening up the phone. However there seems to be a lot of communications and process issues. For that reason I would choose a different vendor for future...

Do not get your phone repaired their!!!!! This is by far the worst experience I have had with any business in Des Moines. I first wen in to get my battery replaced on my phone, and when I got it the next day i was very happy to have a phone that could last, but that changed very shortly. The next day it died by 10:00, and when i took it back they replaced the battery. it died just as fast, so i took it back and i gave them my phone, and they tested it for two days. they said everything worked on it, and to try to use an apple brand charger to ensure a good charge, which i was using anyway. I lived with it for a few days then i tried to take it back, but the manager was their so i had to wait until the following Monday. when i got their their was another customer( who was having trouble with the manager and his product was not working) and he said because it was out of the 14 day return policy i could not return it. I took it to the apple store, and their was a crack in the screen from the battery not fitted right or swelling. DO NOT GET ANYTHING DONE ON YOUR PHONE HEAR! I paid them 60 dollars to break my screen and ruin my battery. the manager couldn't of have been meaner about it either, and we wont be going into their...