Zales Outlet — Local services in Vacaville

Went to pickup my wedding ring with my fiancé. Got the call the day before (Wednesday )that the ring was ready and the hours of operation were from 10-8pm the following day (Thursday)and I had would pick up. Drove from work; straight to the store. Got there at 7:10pm the store was closed. I also searched the store online for closing time while in traffic to make sure we could make it on time, the search states the same time the associate told me the day before. We get there and the associates were closing, I park and run to the door… telling them I was there just to pick up and I can give my ID, door was locked lights were off..I was told they were closed and can’t open the door. To waste gas and most importantly my time to drive that far and have to turn around with nothing was...

It was the best customer service I’ve ever experienced in a jewelry/retail store. It felt like Jennifer and Lindsey were really interested in me and creating the ring that I wanted. From day one, they listened, Jennifer made courtesy phone calls and both of them put in the effort over a period of 3 months to make my ring vision a reality. They ROCK! They are the reason I will continue to shop at Zales. When the day came for me to see the ring choices and choose, the entire staff got involved and made it an unforgettably special experience. Thank you for your unbeatable customer care...

I ran into Zales to get a last minute gift. Sabrina greeted me with a smile and helped me look for the perfect gift. She was patient (I tend to be a little scattered) and seemed to understand exactly what I was looking for. The trick is just to find it. One of the other ladies helped as well. We ultimately found something that wasn't even put out on display yet it was perfect. I can't say enough about how helpful, friendly, and patience the ladies at Zales are. Zales has beautiful well made jewelry and...