Xfinity Store by Comcast — Local services in Vallejo

Awful service from associates that gaslight you along the way. My dad went in to request a change in cable boxes as the service we have been paying for includes sports but somehow was not appearing on the cable box. Upon arrival he calmly expressed his concerns and even went so far to praise and thank associates that helped him the day before. After expressing himself, a woman interjected and interrupted him to take over the conversation and confront him saying that his plan was the issue, not the cable box.

Sure fine, we can live with that. What we can’t live with however is paying $150/mo for all the channels we THOUGHT we were getting for our plan and yet have 2 separate associates telling us two different things — saying we’re not paying for the right plan, and another saying it’s a hardware issue.

My father is a respectful man and have been in the service AND works in healthcare. He’s dedicated his life to serving people. The disrespect towards my father was unbelievable. They went as far as saying, “you have to respect her!” when that same associate was the one that inserted herself into a conversation she wasn’t invited to. When she hardly gave any respect to my dad.

Respect is not given. It’s earned. The manger in this location would rather gaslight YOU rather than admit fault, and fix the issue. Get paid to turn the conversation around against you. A paying customer. Stay far away from this location. Xfinity already has awful customer service over the phone. Don’t waste your...

Have had the WORST experiences with customer service, getting a live agent is next to impossible unless you go through a chat and it gets everything wrong. So I decide to just pick up new the equipment from the Fairfield location, get the equipment get home and find (after being on chat with customer service for an hour) that my boxes weren't activated! So I take the equipment back and see the gentleman who didn't even offer an apology. Out of frustration, I leave planning on returning the next day when mgt would be there. Something told me 'go to Vallejo and if you have the same experience cut everything off'! Then I met "Kay" who not only listened calmly to my rant, but after looking at my equipment discovered not only was it not activated, but the Fairfield location gave me the wrong boxes! Also tried to buy a new phone at the FF location and they said "come back in a month when we have deals!" I'm looking for a deal yes, but I still needed a new phone! Kay found me a new phone and showed me the options and explained in detail each phone! Needless fo say Xfinity has retained a customer because of the service I received at the Vallejo location from Kay! If yiou want exceptional service go to Vallejo and...

Horrible experience with XFINITY. I ordered a phone almost two months ago and never received it. I spent about 12 hours on the phone with support — they opened a case and promised an investigation within a week. Three weeks passed — still nothing. I went to the store where I placed the order and saw the same employee who had helped me before — and she even recognized me. I asked for help, but they told me the store was closing soon and refused to assist. When I explained that I’m about to be charged for a phone I never even received, the staff started being rude and literally tried to kick me out. I said I wouldn’t leave and just sat down in the customer waiting area (still during business hours). Just 2 minutes after closing, Xfinity staff called security and started threatening to call the police — even though there was another customer inside who was also shocked by how the staff behaved. The worst customer service I’ve ever experienced. I absolutely do not recommend Xfinity. I will definitely be...