Menards — Local services in Valparaiso

If I could do no stars I would. Menards is very concerned with people wearing masks in the store to help during the pandemic, which is fine. But they don't care at all to adjust their policy on returns to accommodate people who were quarantined, or people who were impacted by the pandemic.

2 sliding glass doors were purchased (not special order). We had to return them. We asked 3 separate employees (Sydney, don't know the other names) about how the return would go since it was past 90 days, to ensure we received our money back. We were told that we would be receiving our money back on our card used to make the purchase but we would have to pay an additional $100 to send them back. NOT A BIG DEAL. However, once Menard's received the doors, we were told we would get in-store credit only and if we didn't want that, we would have to pay an additional $100 to have them sent back to us.

I have since spoken to 3 managers (Alex, Chad, Dan), the customer service department (Tammy), and their corporate contact (Ray) for issues and as of today menards still has our doors, kept the original $100 we paid to ship them, and we have not received any compensation for our return.

Apparently I opted into a non-disclosure agreement when corporate emailed me because they don't want me to share what they had to say about it. Because if the public knew what they said, they would realize that if an issue comes up YOU ARE ON YOUR OWN when dealing with this stuff. If you were to read it, you just might think twice about where you spend your money. They don't care enough to fix the problem, they just don't want people to be able to share their experience and impact their business.

If they have what you want and you come in to buy it, you won't have any complaints. Menards seems like a good store. However, if any issue comes up and it doesn't benefit them to help you, they are not going to help you. The main reason I was given by the store manager for why they wouldn't issue a return is because "These two doors are hard to sell and we don't have room for them." It's a crazy world we live in right now but my experience was so bad that I feel passionate about never shopping at menard's again and they couldn't care less. Remember that the next time you go into menard's to make a big purchase. They don't care about you. It's all about the profit. You most likely will not get...

Had a rehab job for an apartment I own and used Menards for all the materials as I think they had the best priced products for what I needed. Full rehab that included a new granite kitchen countertop. I ordered the countertop with them and gave them all the dimensions that my contractor had told me. Expected arrival was 2 weeks, but it turned into 4 weeks. Thats understandable considering all the issues companies have had during the pandemic. Contractor goes to install the countertop and tells me that the sizing is wrong and theres a gap from the wall about an inch. I went to Menards and informed the manager, Heather, that the countertop came in incorrectly and she gave me 2 options. Either return the countertop and they'll make me a new one, or they could give me a credit for the wrong sizing. Since this was for a rental and I was already a bit behind schedule, I decided on the credit. Heather called me back and said they could do $100... Now mind you in order to fix the issue, I had to buy extra tile for the backsplash as well as extend my wall out to cover the gap. $100 did not even cover the cost of the tile I had told her, so she went back to her boss and they offered $200. Not to happy with that either, so I told her thats not enough and requested $400 since the sizing was wrong and with the extra materials I needed to purchase to fix the issue. She proceeded to tell me that It was not their fault since they created it to the dimensions I had given them. Admittedly It may very well have been my contractors fault since he gave me the dimensions, but she then proceeded to tell me I signed a contract that stated I refused Menards to come out and measure for the countertop themselves. I know very well that I never signed a document refusing them to measure. This all happened in December/January and now we are in May and I still have yet to receive the credit Menards has promised me. I have tried calling them and going in person to ask about the credit, but every time I go Heather is not there and no one else can help me. I will return as a customer as I do enjoy Menards as a company, but this was an awful experience that still has not been resolved for me. Here are photos to show...

Dedicated to service? I disagree!!!! I strongly encourage people to think twice before they shop at Menards ever again.

I recently place an order for a large number of landscaping pavers and mulch online. I was a little disgusted at the $89 delivery fee when I live 1.8 miles from the store (Mapquest verified) but figured it's better than making 20 trips back and forth myself then having to load/unload. Now please know, I am not against paying a delivery fee, I just think $89 is a bit high. When the store called me to arrange delivery I was then informed that there will be an ADDITIONAL fee of $30 for the driver to drive the pallet loader 10 feet north instead of 10 feet south. Because I wanted the pallet placed on the side of my house instead in my front yard. I tried to cancel the order but got the run around. So, I gave in and paid the additional fee.

I cannot believe Menards is so greedy to charge me $120 to deliver my $205 worth of product less than 2 miles from the store. I never begrudge anyone making a living but this is just sad.

I grew up going to Menards with my grandpa and continued the tradition when I became a home owner but after this, I will never step food in a Menards again and hope others will think about this scenario the next time they embark on a home improvement project.

Customer service no longer exists and things will only continue to get worse as the "Me" generation moves into power.

Very...