VALLIANI JEWELERS — Local services in Victorville

I recently had an exceptional experience at Valliani Jewelers, and I want to highlight the outstanding customer service provided by Cesar, the salesperson, and Adi, the district manager. From start to finish, their dedication to ensuring a positive customer experience was evident, and I am thrilled with the service and value I received. Cesar, the salesperson, was fantastic. He demonstrated an incredible knowledge of the products, patiently answering all my questions and providing detailed information about the various diamond options available. His friendly demeanor and genuine enthusiasm made the entire shopping experience enjoyable and stress-free. Cesar went above and beyond to make sure I was completely satisfied with my purchase. Adi, the district manager, also played a crucial role in my positive experience. His professionalism and commitment to customer satisfaction were evident from the moment we began discussing my needs. Adi worked diligently to ensure I received a great price on a diamond replacement, going the extra mile to find the perfect stone within my budget. His attention to detail and willingness to accommodate my requests were greatly appreciated. The quality of the diamond replacement was outstanding, and I am extremely pleased with the final product. In addition to the replacement, Valliani Jewelers offered a complimentary restoration of my white gold piece. The restoration was impeccably done, and my jewelry looks as stunning as the day I first bought it. Overall, my experience with Valliani Jewelers exceeded my expectations. The combination of Cesar's product knowledge and Adi's exceptional customer service made for an unforgettable shopping experience. I highly recommend Valliani Jewelers for their commitment to quality, excellent customer service, and the value they provide. Thank you, Cesar and Adi, for making my experience...

I won’t buy from this jeweler ever again. I ordered a ring and earrings for my wife for valentines. The earrings had to be changed from rubies to emeralds which we knew in advance the ring was prepared to take home. The people there told me that it would take about 2 weeks to get the switch made. 11 weeks later we got a call mentioning that the earrings were finally done. This truly wasn’t an issue for me neither for my wife! The real reason was the terrible way they communicated. We called there several times to get updates and we were told either they will be ready in a couple of days or someone will call you back shortly in which no one ever did. This happened too many times so I had to go there and speak with the manager. Instead of taking responsibility she passed the buck to her employees saying they should have been more responsive about the matter. I as a retired manager of multiple employees offered her a better approach to running the business to avoid this issue in the future. We kinda went back and forth which led me to believe that she had her method already intact but if that were the case I wouldn’t have been there to discuss what was to take 2 week versus 11 weeks later. I could see that this problem was an easy fix to avoid for future customers. I really didn’t want other customers to go through what we experienced but it went in one ear and out the other and I could tell that I wasn’t appreciated as a valued customer. I hate the fact that I’m probably one of the first reviewers posting terrible content but I don’t want anyone to experience this type of poor communication as we did. I truly hope the owners step in and resolve this type...

We had the absolute pleasure of working with M.K. at Valliani Jewelers, and we truly could not have asked for a better experience. While my husband and I were away on vacation, M.K. communicated with us promptly and professionally via text to help facilitate the sale of my father-in-law’s beloved Rado watch. Even from afar, she was incredibly responsive, kind, and knowledgeable—making us feel informed and at ease throughout the entire process.

Once we returned and met her in person, everything exceeded our expectations. M.K. greeted us with such warmth and professionalism and handled the transaction with the perfect blend of efficiency, transparency, and genuine care. She treated the watch—and our story—with respect and empathy, never rushing us or making us feel like just another sale. Her integrity and attention to detail stood out at every step.

Selling a sentimental piece can be emotional, but M.K. made the experience feel safe, smooth, and even uplifting. She is an absolute gem, and Valliani Jewelers is lucky to have her on their team.

If you are looking for someone who combines industry expertise with sincerity, grace, and top-tier customer service, M.K. is the one you want by your side. Five stars, hands down—thank you again, M.K., for everything you did...