I recently had the pleasure of shopping for jewelry at Zales located in the mall of Victoria and I cannot express enough how wonderful my experience was thanks to the exceptional service provided by Kenia.
From the moment I walked into the store Kenia made me feel welcomed and valued as a customer. Her knowledge of the products and genuine passion for jewelry was immediately evident and it significantly enhanced my shopping experience.
What impressed me most was Kenia's attentiveness and willingness to understand my preferences they patiently guided me through the various options providing valuable insights without any pressure. It was evident that she was genuinely interested in helping me find the perfect piece rather than just making a sale.
Moreover Kenia demonstrated a remarkable level of expertise in gemstones materials and the craftsmanship behind each piece.
Her ability to explain intricate details with enthusiasm and Clarity made me feel confident in my choices.
Thank you Kenia, for making my visit to Zales truly special. I look forward to returning for future purchases and will be sure to recommend you to...
Read moreRoshini at Victor Valley Mall is amazing! My husband and I went into Zales just to "look" at rings and with no intentions of buying. Roshini was more than happy to help us look. She helped me to pick the type of ring that I might be interested in. First, we determined the cut of the diamond, then the size (2 carots) and setting that appealed to me, showing me different styles and options along the way. She also let us know about Zales 30% discount special, as well as the 18-month payment plan (an option we always enjoy). Roshini took the time to explain the difference between diamonds vs. lab diamonds, the 4-C's and even showed us the differences between different diamonds. She was so kind, informative, personable and professional. Because of Roshini's incredible sales attributes, my husband and I picked out the perfect ring for our 30th wedding anniversary. And, because of Roshini, we are looking forward to picking out a new wedding band for my husband when we return to pick up my ring. We highly recommend Zales, and if you're at Victor Valley Mall, please say hello to...
Read moreI went to Zales in Victorville CA to purchase a gift for my wife. I was greeted warmly by a jewelry consultant named Roshini. She asked if she could help me and I told her I was looking for a piece of jewelry with pearls and diamonds which is the recommended choice of a 30th anniversary gift. She walked me to a display case and showed me several pieces. I made my decision is less than a minute. When you know, you know. I selected a beautiful gold necklace with a pearl surrounded by diamonds. She retrieved the piece and offered me a seat at her work station. She entered a few key strokes on the computer and told me the necklace was on sale. In addition, I took advantage of the military discount for additional savings. I walked out the store holding a beautifully wrapped gift with a smile on my face. I was 100 percent satisfied with the attention Roshini provided me during the...
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