Banter by Piercing Pagoda — Local services in Victorville

I am extremely displeased with the customer service I recieved at the victorville location. I got my 2 yr old daughters ears pierced on Sunday the 2nd. I was told the earnings came with locking backs and i wouldn't have any issues with them falling off or my daughter being able to take them off.

I was surprised when only 6 days later I discovered they had both fallen out. I quickly put in other earrings and searched the house. I found 1 earing but no backs.

I called the store and was told that if I went in on Monday, when the manager was there, with my receipt and the 1 earing I found, I would receive a replacement set of earings. I was told it would be no problem because it was not normal for them to fall out so something must have been wrong with the backs.

I went back Monday and spoke with the manager, Samatha, just like I was told to. She acted like I was trying to scam her. And couldn't understand why I wanted another pair of earings or why I had any issue at all. She was rude and completely unwilling to help me in any way.

I left very upset because I had paid 70 dollars for earings only to have defective backs put on causing them to fall out in less than a week. I made it very clear to the manager that I would not be back when it came time to pierce my other daughters ears. Claire's is only a few doors down and I will go there for every piercing from now on. And I will make sure I reccomend people stay away from the...

I will never return to this location the manager was helping a blonde employee #1352916 who was not honering a verbal deal from a special the had advertising of 75% the lost my bussiness after they countinued adding charges insurance the employee said was free after I seen them not honering there special they started presuring me to leave my $100 for layway to lock me in not only was Istanding for 30 minutes then only letting me see total but not what I was charged I just ask for my money back the employee and manager started to presure me to leave my money and yell across the mall that I. Lossing out on the special they didnt apply to my purchace . Never NEVER NEVER AGAIN WILL I RETURN YOU CAN NOT BASE A BUSSINESS ON RIPPING PEOPLE OFF. I STRONGLY SUGGEST IF YOU SEE SOMETHING YOU LIKE RUN FAR AS YOU CAN HORRIBLE UP...

I went to Banter because I tried to have my 9 month old babies’ ears pierced somewhere else but to no avail. Andrea was SUPER helpful and I am so glad I decided to go to the mall to give it one more shot. She made me and my baby feel comfortable and I could tell she knew what she was doing! She was extremely patient and very caring. All of the ladies working were extremely helpful in trying to distract my baby. I cannot recommend this place enough!!! Thank you so much Foxy and everyone else who was there and helped I was dreading getting it done and had almost lost hope but you put my...