Gifts & More at The Paper Store — Local services in Viera

i’m writing to express my disappointment and concern regarding the way me and my friends were treated on our visit here on 10/7/25. we were a group of 4 girls, and shortly after we entered we were greeted by a bigger lady with lighter brown hair in a bun, black glasses and a white and black stripped shirt. we noticed she was following us around the store from one side to the other side and thought it was odd but didn’t think anything of it. we thought maybe she was looking at something, but when we went to the other side and she followed, we knew she was following us. we assumed it’s because she thinks we’re gonna steal because we’re “teenagers”, but there was a bunch of other people (white and teenagers) in the store and no one was following or watching them. there was one teen boy in specific that was acting odd, looking around while looking at stuff, walking back and forth in certain spots, but he wasn’t being followed or watched. i walked off from my friends to go look for something and as i turn around she’s watching me and asks me if i’m looking for anything in specific, i said yes and she said they didn’t have what i was looking for. i walked back to my friends and she’s still standing in the same spot watching us. we walked to the door to leave and saw the candy station they had and wanted to check it out, see if we liked any of the candy. the older lady comes up, she didn’t do much but have an attitude, and tell us how much it is then just stands there next to us. then the same bigger lady from before comes up behind us saying “if you guys are planning to get candy make sure you use the tongs” we know. why else would there be tongs..? they were talking to us like we were toddlers in trouble. it made us feel very uncomfortable to the point we left and put everything we were gonna buy down. as we’re walking out the bigger lady is “clocking out” or whatever and side eyed us as we’re talking to each other about how it was weird. we were shopping like every other customers, yet treated as we were doing something suspicious. no one should experience this behavior. it felt discriminatory, unacceptable and unprofessional. the staff should learn to treat all customers with basic respect and learn to not judge someone because of age, race, etc. if they can’t give basic human decency they shouldn’t work in customer relations. if i could give 0...

First, I want to make note that I am an extremely busy person (who isn't these days??) so for me to sit down and actually make time to do a review, it has to be really bad and have had to happen to me several times at the same place. I have been to new Paper Store approx. 4 times. Every time I am there, nobody is ever available to help you while you are shopping and there are so many items that do not have prices on them. Three out of the 4 times I checked out, it is difficult to actually get a hello out of an employee. Additionally, two of them outwardly admitted they didn't know how to do the transaction at hand. In one example, I had a merchandise credit and thought it had $75.00 on it and took up approx. $80 worth of items to the counter. When I got up to the register, the employee informed me that the merchandise credit was for just over $30; so I decided I didn't want to buy all of my items and the cashier literally made me feel terrible. She actually huffed several times under her breath and I told her I was sorry but she just ignored me and made me feel like I had committed a crime. It isn't just 1 cashier that isn't friendly; it is every single one of them I have dealt with. The people that worked at the Hallmark Store were always so kind and helpful that I loved going in there. Also, I have never had any complaints about the help or customer service with any other stores as even if they are short handed (which I understand), they still say hello and greet me with a smile. The only reason I gave it 2 stars is because I love their jewelry and it is reasonably priced. Due to me having 4 out of 4 poor experiences there, I have several other stores that I can find nice, reasonably...

I really don’t consider Gifts and More a Hallmark Store. I went in the other day looking for a sympathy card for Father for one of my friends. I couldn’t find one, so I went to the register where four employees were talking and asked for help. This one girl came over and saw a card with thinking of you and said this is a nice one. I told her I asked for sympathy for Father on it. She lglanced at the top rack and said we don’t have it. I asked her why she wasn’t looking on the bottom racks she said those are general ones. So I looked and read to her sympathy for your nephew and a few more. I walked back up to the register and asked if they could look in their computer to see if it showed any in stock. I was told they wouldn’t have any record. Also if you don’t see it, we must not have it. I asked how they could run out of sympathy for father and was told that it was basically Hallmark inventory and they didn’t know. The store does have some nice things, but the service isn’t as good as the original Viera Hallmark, so I doubt if I will go back there. PS did finds a nice sympathy...