Arbre D'Or — Local services in Village of Scarsdale

Brought a watch in to see if it can be repaired. It's a mechanical piece with a date pointer which was misaligned. I would have accepted "Sorry, I wouldn't be comfortable working on your piece" or "I don't know how to fix your watch". But instead, I got "I don't touch these because it's made in China" and "Your watch is fake". That's cute. My watch is a Swiss-made Maurice Lacroix purchased from an authorized dealer and was serviced 6 years ago by a Maurice Lacroix service center. Needless to say, I found his comments disrespectful and condescending. If you need your watch battery or strap changed, I'm sure he'll do a good job, as would anyone with a $10 watch repair kit from Amazon. But if you have a mechanical watch, find someplace else. Edit: Shop owner responded to my review. He still claims my watch is a fake with no evidence. That's just ignorant and exposes his lack of horological knowledge. And called me a jerk; unprovoked I should add. Read my review again; not once did I make a personal attack on him. How interesting. I wasn't going to do more but now I will make every effort to share my experience across as many platforms...

Worst customer service. Went in to add some missing diamonds to a ring. Was told he had matching diamonds to replace with. When the ring was brought back out the diamonds were completely different sizes and very noticeably smaller. When asked to correct he became furious and started yelling in front of other customers causing a scene. He refused to listen to anything I had to say and kept raising his voice. Stay away from terrible customer service and has no idea how to repair a simple piece of jewelry. As you see from other reviews he clearly doesn’t own up to his mistakes but...

Arbre D’Or at 50 Garth Road is one of the best kept secrets in Scarsdale. This is one of the best jewelry stores in Westchester especially you are interested in purchasing a Seiko watch or any really classy watch from some of the finest companies. They also have beautiful necklaces, engagement rings, earrings and other exquisite jewelry. In addition, Arbre D’ Or is the best place to get your watch batteries replaced. We have brought in necklaces and earrings that needed to be repaired and have been delighted by their...