GameStop — Local services in Vinings

I've been here several times, and the staff are so friendly and helpful, but my experience today made me give them 5 stars.

My husband has only been playing god of war for the past few months. No cap I think this is his 30 run. Yesterday he told me he was doing a run with 2 vit, max luck, and min equipment and had defeated three dragons, within a sitting. I was as shocked as I was disturbed at the state of his gaming. Was the fish gear not enough? The 3rd 100% run? The gauntlet? The trial DLC? I knew right then that if I didn't intervene then, it would only be a matter of time before he shaved his head and tattooed himself... he already calls me "boy" (I am in fact his wife and not his son).

THUS I went to my local gamestop and waited an hour outside because in a rush I hadn't seen the opening time was 11 and not in fact 10am. Whoops, blame it on my ADD.

Anyways, I came in today looking for a game to gift to him and was super impressed at the dedication and care they spent helping me find the right game he might like. (I didn't tell them the gravity of the situation, but I think they could tell.) They were spot on too because he ended up really liking it and played it for several...

Sometimes it's a drag going to the GameStop at Cumberland Mall. Most of the time there is a long line & only one of them can help while the other one doing tasks. Back in February, I came in to sell my apple watch because I wanted to upgrade to a new one. The guy kept messing with the watch for a while to the point that he BROKE my apple watch and had the audacity to tell me that he can't sell it because it's broke. I said, "but you broke the watch." He started talking about how it could of been broke & I came in trying to sell a broke apple watch. My boyfriend and I went back and forth with him. At this point, I was done talking to him so I told him I'll call the district manager. I contact her & she said she'll check the video cam & how she was going to help us. It's been 4 months and I have not heard anything from Erica, the district manager. One time I called her & she was giving an attitude for calling her on her off day like I knew she work schedule. It's only this GameStop that gives me a hard time for some reason. The other GameStop in Austell and Marietta by the Marietta Diner always give great...

I came in today to pick up a pre-order of the anniversary edition of 2K for my boyfriends birthday. Upon arrival, the associate goes to ring me up and tries to hand me the PS4 version. I advise him that it is supposed to be for Xbox one. He blandly states that my order states PS4 and there are no extras that he can sell to me. It’s funny that my online confirmation doesn’t state which I selected but his does apparently. I know for fact I did not choose PS4 but what makes me more upset is the fact that neither of the associates thought it necessary to apologize for the mix up and potentially ruining my boyfriends gift and on top of that, they couldn’t tell me where the closest one they DID have the game in stock was. Terrible customer service but I went down the street and was able to get the game and great service. I just know not to go to this location now. And definitely won’t put my confidence in them to make a...