Great American Cookies — Local services in Vinings

BAD CUSTOMER SERVICE!!! POOR HYGIENE

I’ve been coming to this location for 10 years. It’s always been good. Recently it has gone downhill. I got a cookie cake slice today and it tasted very stale. I hate complaining but it was soooo stale. So, I took it back after a few bites. I notice a lady in front of me get a fresh slice from the back. I kindly let the cashier know that the cookie was stale and politely requested another one. She seemed confused and asked the lady making the cookies for advice on what to do. The lady making the cookies also wasn’t wearing gloves which grossed me out. The lady gets extremely rude and grabs my cookie cake slice out of the envelope and touches it and says :” this isn’t hard” and agitatedly throws it in the trash can. And says :” give her the one there” she gave me another slice right where the stale ones are. I give up because I realize that I’m not going to get good service, and due to the fact they apparently don’t like to wear gloves. I left not only disappointed because I didn’t get a fresh delicious cookie but I also felt awkward and upset after the way I was treated. Will not...

That girl that was working around 6pm today needs to either be trained properly, go back in training or be replaced. She was sitting off to the side on her phone, and I had to call out to get her attention. I asked to order cookies, and she rolled her eyes while putting down her phone. I had to ask her what that was about, and her response was that she was in pain, which I understand, but the attitude while at work is rude and shouldn’t be acceptable. She continued with the same disgusting behavior, so I decided we weren’t going to order anything anymore. There was no way I was about to have us spend money at a place where staff are not upholding proper...

Tried to get a double dozie slice and was made to feel like I was hassling the employee, then when I asked for chocolate and vanilla It was a problem, then when she started piling the vanilla in the front of the slice, I asked her could she mix it to which she responded "its a cookie on top you won't see it". But I didn't want a half chocolate/half vanilla slice then when, then she told the other employee to come help me like she was done and...