Macy's — Local services in Vinings

If you are a patient shopper...

If you have a lot of time to kill...

If you don’t mind waiting in line...

If you don’t constantly need to be attended to...

...STILL DON’T COME HERE!

A month ago I came to return shoes that I purchased online. Waited at the men’s Finish Line counter for just 5 minutes, no one came.

So I headed over a few feet to the normal ‘non Finish Line’ men’s shoe department. After waiting for along period of time (if I recall I was maybe 5th in line) the sale lady said they don’t do returns on Finish Line shoes. She made a call then asked me to wait at the Finish Line counter. After just 5 mins the salesman, wearing a Finish Line shirt, rung up my return.

Frustrating but okay. I know the drill.

Fast forward to today. Came in to return a pair of shoes (out of the 3 I purchased online this one was too large). Went to the Finish Line counter. See, I know the drill. Waited. Sales persons at the non Finish Line side saw me so I knew I was going to be attended to any moment now. 10 minutes later no one so I walked to the non Finish Line mens department. Was in line for just a few minutes. Said I had a return. Sales lady told me I had to go to the Finish Line side to which I responded that I did and for 10 mins no one came. She made a call...hung up and told me someone will meet me at the Finish Line counter. So I walked back at 4:52pm. Waited. Waited. Waited. There were two customers waiting to be attended to. Nothing. No one. At the 15 min mark at 5:07pm I walked back to the other side and obviously upset. The sales lady felt my anger and walked me upstairs to the women’s Finish Line department. We arrived. No one there. Another employee said he thought the Finish Line salesman was at the men’s Finish Line department because there were many customers that haven’t been attended to at the women’s Finish Line.

Eventually someone came out with a stack of shoes. He apologized that he was the only one working. There were two women waiting on him clearly upset so I let him attend to them first.

Do not come here. Stay away. I don’t blame the employees, I blame management. It is so busy the times I came in that in my opinion they easily need 5 to 6 Finish Line salespersons.

So my question is how is management not scheduling employees to allow for, at the very least, adequate coverage? And if management was doing there job in covering shifts and maybe someone called out sick or went to lunch. Okay... what about the other 4 employees that should be staffed being it’s so busy!? Did they all call out sick? The answer is NO because Macy’s Cumberland is being cheap and would rather try and save a penny versus hiring...

Why offer curbside pick up if purchases aren't delivered curbside? I purchased a sweater, pulled up, parked in pick up spot #1, checked in and waited, and waited and waited. Another car pulled up in a different spot, checked in and waited. After a while, I called the "I need assistance phone number". No answer. Three times called, three times no answer. During the last call the other woman masked up and went inside, when I hung up from the completely NOT assistive phone line, I also masked up and went inside. There were TWO women there obviously on shift, but only one (the older of the two) actually working. The other one was humming and rearranging the shiny pulse buy things on a shelf at the check out line. The woman from the parking lot had just gotten to the front of the line, I was still four spots back watching the humming woman moving and stacking things while the woman behind the register was frantically scanning purchases, taking care of customers, answering the phone and bagging purchases. The woman from the lot asked for her curbside order, the woman at the register lifted two bags and asked which one was hers. She claimed hers and I (from the back of the line) said "that one must be mine", she asked if my name was Kelly and just handed me the bag. No Id required, nothing. It didn't matter. I got my order and I learned that you can't get good curbside from Macy's (unlike Kohl's, which has excellent curbside), AND that some employees there take advantage of the ones with real work ethic. That girl humming and playing with the shiny stuff was ridiculous. She should've walked bags out to the curbside pick up and she should've helped her coworker with the rush. Disappointed Macy's. Disappointed. Macy's has always been the mother ship for me, with Kohl's and other stores as just satellite stores. Honestly though, as time and exposure risks go up, I'm going where I get the best service. Up your game or lose sales. I hope the other curbside pick up person sees this review and realizes there are places with better...

Women at the jewelry department are horrible and unprofessional. AJ ignored me for 20 minutes, not even acknowledging me. I waited for her to make her sale, when I asked nicely for help she said no I’m with someone (mind you she had just finished with her customer). She ignored the whole line of people at the register to start another sale. All the people in line including myself started questioning why we we’re being ignored. AJ and her rude coworkers started calling us rude and impatient (we had already been waiting 30 minutes). All they care about is making sales and commission rather than helping customers. They were more worried about the people browsing who could be potential sales rather than everyone else. I was just there to return jewlery that had to be returned in the jewelry department. I guess since I wasn’t there to make them money they couldn’t care less about me and all the other people wanting to make returns. When I was finally helped Aj was with another customer. Aj was talking bad about me to the customer so the customer confronted me calling ridiculous. So here I go defending myself to both the MACYS EMPLOYEE and the customer. Absolutely unprofessional. Macy’s needs to hire...