PANDORA Jewelry — Local services in Virginia Beach

I was hesitant on writing this review because I like to give people the benefit of the doubt but feeling these emotions maybe this will help to better future costumer service. I was ecstatic to bring my 2 nieces to their very first pandora experience. It was a special day because one of them was turning 16 and it was something special I wanted to do for them. When we arrived to the store I greeted the ladies at the front desk and let them know we weren’t sure what we were looking for but that we would look around and see what my nieces liked. Once we saw 3 items they really loved I approached the sales person that ended up being alone. She asked what my niece size ring was and my niece wasn’t sure so she said let me see your finger and said I think you’re a five . She proceeded to show us the ring to where I asked about the necklace and bracelet because we wanted to see the ring and the bracelet together. At that point she was asking well do you want the ring and still hadn’t showed us the necklace for my other niece. It wasn’t until we said we would take the bracelet that she brought the necklace. What made me feel more uncomfortable if she would have approached this situation more politely I would have purchased the ring as well . At this point I didn’t want to purchase anything but again if it wasn’t for the special occasion I would have left. She gave me the necklace, I proceeded to put it on my niece she loved it and alonna proceeded to say well do you want to buy it . I purchased my gifts and she gave me 1 bag for both birthday girls and I asked if I could please have 2 separate bags she then handed me 2 bags and I said do you have any tissue paper for them because she handed them to like I was asking for a free bag or something. She then said yes and at point I felt like I was asking her to do her part with costumer service. She was very unwelcoming and made me feel uncomfortable. I also noticed if you spend over $265 their was a promotion going on . I spent over $300 and she didn’t even bother to mention anything and at that point I was ready to leave and felt like I was trying to ask her to do her job. Maybe she needs a little more training on what customer service is but I’m disappointed and hopefully she doesn’t make other people...

My boyfriend surprised me with a beautiful promise ring which unfortunately didn’t fit. We decided to return together to get another size that does fit. Pandora is one of my favorite stores and we were so excited to go get a fitting and find a ring that fit me properly. When we arrived, the women that “helped” us was extremely unprofessional and hostile. When I informed her that I thought I was a size 4 and if we could get a fitting to make sure, she immediately said that they did not have any sizes under 4 1/2 in the style we were looking at and proceeded to rush us out. I informed her I would be interested in looking at any other rings and she pulled out a set of things in a annoyed manner and said “ok you can look through these and see if there is one that fits you”. I almost wanted to cry and tell my boyfriend I just wanted to come another time. Not only was she not showing any interest in selling us any rings, she wasn't even trying to be helpful in finding out what size fits me properly. I picked up a ring and tried it on and she abruptly put the set away and started the exchange. She didn’t even let me try on any other rings or look at anything else. The entire interaction was 5 minutes at the most. That was the worst service I have ever received in my life. I was suppose to feel special at that moment and she made me feel like an annoyance she is just trying to get rid of. Someone like that should not be at a store like this. It totally ruined our experience. I and my friends and family will not be returning to this...

So let's talk about it. My mother and my sister in law visited this location inquiring on a bracelet that was purchased there and appeared to have turned. Unfortunately they encountered your staff member by the name of Tara who proceeded to display not only a condescending attitude but an intentional disgusting display of discriminatory commentary in her comments as well as insinuation against their character. She was noted as saying remarks such as "take the defense down" and comparing "washing the bracelet to washing dishes after we eat". All and all her incompetent and incredulous manner of customer service, recovery and retention is below par and the aesthetic of quality customer care. It's unacceptable and unwarranted and most importantly, it WILL NOT BE TOLERATED. Not today, tomorrow or ever. My expectations is that the resolve will be handled immediately and expeditiously according to this offense. You may reach out to directly to me and will handle this accordingly either outside of this forum or with legal representation, you choose. However, that manager Tara's actions were despicable and intolerable and destructive to the idea and ideals that Pandora...