Iron Trail Motors — Local services in Virginia

I purchased my 2014 GMC Sierra 1500 from this dealership in the summer and paid top dollar for it. On top of that, I financed the truck at a poor rate, which benefited the dealership financially, and I also purchased a powertrain warranty and the $1,000 Northland Package to protect the vehicle from rust annually.

Two weeks after buying the truck, I had to bring it in for service. They covered the cost, but it was for an issue that absolutely should’ve been addressed before selling the vehicle in the first place. Fast forward to now: my truck broke down in -20°F weather, and I ended up with a bill of over $600 for a purge valve replacement.

I was charged $378 in diagnostic fees (two separate fees for the same visit), $70 for parts, and $125 for labor. This seems excessive, especially since I purchased the powertrain warranty, which I assumed would cover issues like this. When I reached out to the service department, I had to call three times before I even got a response from them. I was in a crunch, and all I needed was to know if I could tow my vehicle to their lot so I didn’t receive a parking ticket. It literally took three calls to get a simple answer.

I’ve been a solid customer who paid a premium for the truck and extra packages, but I feel let down. After this experience, I’m questioning whether I made the right choice buying from...

PLEASE READ I bought a 2016 Chevy duramax 3500 for $30,000.00 1 month ago and has had everything that could go wrong with this truck has went wrong. Now it needs head gasket and a rear end and they have turned me away for service after telling me what’s weomg with. Now head gaskets will cost $5,000.00-$8,000.00

Rear, another $5000.00

These people are thief’s, they should have never had this truck on the lot with all these problems. My truck was with them for a week and half with them figuring it out and then they turned me away for threatening a lawyer. Wolves in sheep’s clothing.

I’m 29 and self employed now I have to pay for this so I can sell it.

STEER CLEAR OF...

Where to start…truck I was going to look at with notice was snow covered & frosty for the test drive. Should have been a clue but nope. Upon delivery truck had to be washed again as it had grease smeared on it. Had a mechanical issue 2 days in being non local the only response take it to a different dealer. Took them 18 days to pay off my trade in. And the capper! When they took the seat covers off of the trade in cut the strings for attachment. Called spoke to the greneral manager who assured me it would be dealt with in a couple days. 12 days later…nothing even called and left messages on 5 of those...