Menards — Local services in Virginia

They’re not too bright over here at Menards in Virginia! I went here today and stopped in the women’s bathroom and most of them were dirty, but one was particularly filthy. There was feces everywhere. I thought is someone going to come clean this. moments later somebody walked into the bathroom, shut the door and started plunging and plunging and plunging and flushing and plunging, I walked over to wash my hands and that person came out of the bathroom. It was a Menards employee that was going to walk directly past the sink and out the door without washing her hands. I said hey, aren’t you gonna wash your hands? She rolled her eyes and I said , I just saw you walk out of there after plunging that filthy toilet and she said well I use hand sanitizer. I said well I’m a nurse and that does NOT matter. Wash your hands.! Oh, it gets better….. I watched her walk directly over to the cash register and start pushing keys. I went over to a man that was on the last row of registers and told him what had happened and pointed out the girl in the incident. Moments later he walked over to her and behind the customer service desk, and I saw them laughing amongst each other. They actually thought it was funny so I told a couple of guys that were managers in the lumber department and a short while later, three of them walked up to the front while I was leaving the store. The first manager of the cashiers that I told came chasing me out of the store and said ma’am ma’am, I talked to my cashier and she said she was wearing gloves I said oh no she wasn’t. She walked right past the sink. She did not have gloves on and his response was well, I’ll take my cashier’s word over yours any day. I said go ahead and laugh when the health department comes in to evaluate. It’s really disgusting how filthy people can be and they actually think it’s funny. This is why diseases are spread from one person to another to another to another. Makes me...

This review doesn't even deserve a star. I ordered a special order product. This is for two rooms in my house we are redoing. I honestly can understand a restocking fee. I also get policies as I have those at my place of employment. What I don't understand is how I can return and hour later, 9pm to top it off. Wanting to return a special order item knowing it hasn't even been completely processed.Then told I still need to pay the restocking fee. Yes my math was off and if I would have realized that then I would have ordered something else that I wanted more. It was over $300, more so I thought. Come to find out it was only $150 more because I made an error. I take partial blame here. After the restocking fees of 25% even though I have to wait a month to even get the product. It was not even worth the return and I have to wait until 6/3 to even get the Product that needs to be restocked. A month to even get the product yet a restocking fee that hasn't even been completely processed. This blows my mind.

I went back when I got home as soon as I realized I didn't get enough material. Not realizing there was a restocking fee and also thinking at night this processes most likely hasn't been executed. Not even being an hour later from purchase that it would be ok. Was I ever wrong. I am beyond frustrated and angry. The restocking fee should have been waived especially since the other end of the spectrum hasn't even started to process the order. Also the month to even receive a product. I will not be buying the extra product needed for the other room. This is just mind boggling to me. Instead I will eat the cost of the few boards because I had to buy in 5s so the one extra board I needed would cost me 5 boards. So I will be going else were for the rest of...

My family and I were very disappointed in our experience with Menards when we ordered a clothing dryer last week. They said the dryer would be delivered the following day. When it didn’t arrive we called them and they said it would in fact be delivered the day after, but no one called to let us know. It still didn’t get delivered in the second delivery window. When the contracted delivery guy finally arrived hours later (just as our washing machine load was starting to get mildewy), he let us know it would have been more convenient for him to deliver during the original delivery window and that Menards could have given us his direct number (as we requested) to get more details on the delivery. They also included a bunch of extra gear for the hookup that was for the wrong machine, that we had to subsequently drive back to the store to return. Ultimately the call center dropped the ball on communication and organization of the...