GameStop — Local services in Visalia

Doors opened at 11:08 no greeting no what are you here for today wasnt really expecting one just thought after the fact most places that care about a company motto and people that are there to shop greet there customer. Came in the today told the worker I was just bringing my old xbox he didn't say a single word just started running some test 5mins go by still not a single word has been said keep in mind were the first ones in and in line the worker takes a yawn yawn as a sign of disrespect, and immediately give a smart remarke to “ go somewhere else” if we did not want to be there keep in mind nothing else was said in our conversation other then me saying i'm here returning my xbox. When he said that I had no idea what to say as he stared at me so I told him i will take my business somewhere else and got banned and told im not allowed back because I unhooked my xbox as the employee just started at me. Asked for his name he refused asked how to get in contact with the manager josh but was told no contact information can be given out. Then he finally told me “He works 5days a week” after calling over the phone. People wonder why GameStop is going under it’s because Just lets employees like this run the customers and the store...

Worst experience EVER . I walked in with my 3 kids , no greeting not acknowledged nothing , store seemed oddly lonely it was just us and another 2 clients. we browse the store , pick out a game I notice 2 employees near the end of the store just chatting away still never acknowledged or asked if needed any help or questions . We end up wanting to just pay and I got asked for my IDENTIFICATION to prove I’m over 18!?!? I’m a grown ass man grey heart in my beard with 3 kids in their pjs what? I don’t like I’m at least 18?? I get the guy may be doing his job but WOW JUST WOW . No wonder game stop is going under . The store was poorly stocked it literally looked like the place was going under . I won’t be dealing with game stop ever again I’ll now be glad once they do go...

Had a horrible experience. Manager named Wyatt has absolutely no people skills doesn’t know how to speak to people. I can’t believe they have this guy as a manager. I asked for the corporate phone number and he said to look it up online because he doesn’t know it . I had bought a Xbox controller back in April of 2023 I bought warranty so I took it back because it wasn’t working properly and surprise he told me they had changed policy and I would have to pay for shipping. That doesn’t make sense I said to Wyatt and then he unleashed on me with rudeness. I honestly think he was talking to me very disrespectful because I’m a woman. He embarrassed me in front of people I’ve been a loyal customer for over 20 years customers deserve better...