JCPenney — Local services in Visalia

I am a senior gentleman, age 77, who is visiting family in Visalia. I live in Idaho. Saturday, June 21, 2025, I went to the Visalia J.C. Penny store to purchase some shirts and shorts. Immediately upon entering the store, I was approached by a Hispanic male employee who asked me for my Social Security Number. Being taken off guard, I foolishly blurted out my number. I selected a few items and made my purchase. Again, before I left the establishment, I was approached by a different Hispanic male and, again, asked for my SSN. I ignored him and left the store.

This has nothing to do with bias or prejudice against Hispanic males. I myself am Hispanic.

When I told my family about it, my sister was outraged. She called a customer service number at a corporate level and spoke to a young man who, after listening to what happened, asked her if she had been with me; she said no, he was alone. The guy told my sister, in so many words, that if she was not present, then there was no proof of the incident. She asked if the store had cameras, to which he advised that she visit the store and investigate the staff to verify what happened.

Today, just 2 days later, I have received 3 Medicare scam calls on my cell phone for the very first time. My sister says she frequently receives and/or ignores calls from scammers gleefully claiming to be Medicare representatives reporting that your neck brace, knee brace, etc. has been approved by your doctor and want to proceed to sell you various items. No doubt the J.C. Penny staff members that asked for my SSN are engaged in such fraudulent activity.

JUST A HEADS UP: I have used my sister, Ms. Frank's, email account to post this review. Visalia's J.C. Penny staff, at least in part, are engaged in Social Security and Medicare fraud, which is a felony. I have reported the activity to Social Security fraud.

June 30, 2025/Gateway Pundit: "DOJ Charges 324 in Largest Healthcare Fraud Takedown in U.S. History — $14.6 BILLION Scheme Involved 96 Doctors, Nurses, and Pharmacists Targeting Medicare and Medicaid."

....In today’s Takedown, 49 defendants were charged in connection with the submission of over $1.17 billion in allegedly fraudulent claims to Medicare resulting from telemedicine and genetic testing fraud schemes. For example, in the Southern District of Florida, prosecutors charged an owner of telemedicine and durable medical equipment companies with a $46 million scheme in which Medicare beneficiaries were allegedly targeted through deceptive telemarketing campaigns and then fraudulent claims were submitted to Medicare for durable medical equipment and genetic tests for these beneficiaries. The Department continues to focus on eliminating health care fraud schemes that depend on telemedicine, including schemes involving fraudulent claims for genetic testing, durable medical equipment, and...

I honestly love Jcpenny The Have Great Deals… but the last time when I went (2 weeks ago) I seriously left so upset So I went to go buy clothes for my daughter for back to school & there was so many cute clothes so I got several & Honestly I didn’t pay attention how much she was actually charge me until I saw they it came out more then 120 just for 6pairs or ítems & I was like why so expensive? So I checked the Receipt & saw they charged me for 2 pair of shirts one $25 & other $12 & the sign said it was $7.99 & the other $4.99 So I went to the customer service/pickup & honestly I wish I asked for her name so I could’ve report it but It was a white lady she loved like 50years old & blond hair anyways she was so RUDE!!!!!! I just asked her “I just had a question about to items & she was like yeah? Then told her & took out the 2 shirts & told her that I was wondering why the were charging me so much on these if they’re sign saying they’re on sale with a repeated ones & she’s all like Oh No! Those Ain’t In Sale But Believe But Where Did I Get Them At? & I Told Her Where So She Went To Go See “Like If I Was Lying “ She Comes Back Saying On Yes It Up There But They Put It Wrong But That’s Not The Price It’s For Something Else See? ( She Took A Picture Of It) But Yet Have A Whole Bunch There With That Sign So I Told I Don’t Want Then So She Gave Me My Money Back So When I Turned Around She Told Me I’ll Tell Them To Put Bigger Signs So I Can See The Words Bigger! Like Saying I’m Blind?? That Was So Rude & When I Got Hoke I Saw On My App On Jcpenny & They Were On Sale As I What I Saw On That Damn Sign So I Order Them On The Internet They seriously need to get better staffs there & tell them that they need to be respectful cuz they’re getting payed thanks to us for the customers that keep buying from that store I give it a 3 just cuz of the worker...

If I could give less than 1 star I would. They may have the worst customer service of any store. Do not order online from this store they don't have accurate inventory of their items.

We ordered a long sleeve flannel online on the 9th because they said they didn't have it in stock. It was originally supposed to arrive before the 15th. Went to get it from the store on the 15th but it wasn't scheduled to be there for another week now. We had family pictures the next day at JC Penny so we had to try to pivot to a different shirt. But as we were walking around the store we found the exact same flannel brand and everything. I took it to the counter and asked if there was any way to swap it out or cancel the online order. They said no I would have to buy the item then return the shipped item when it arrived and I would still be charged the shipping and handling. I called the customer service line and they emailed the gm to refund the item. After a week I called the customer service line again because the refund wasn't there. They said that they would cancel the order and I should receive a refund in 7 to 10 days. 2 days ago I got an email that the item had arrived. I called the customer service line again and they said they can't refund the order now because it's in the store and I would have to call the store now. I call the store and they said they can't return it unless I come in to pick it up first. At this point I was beyond livid and was not going back to the store. Luckily they did return the order once I spoke to a manager but I am still out the shipping and handling for an item I never had to order because of an error with their system.

I am so done with this store we will not even be doing our family photos here anymore. I will never be shopping at JC...