We visited this restaurant on August 15 and ordered two lamb kebabs. Unfortunately, both were extremely tough and impossible to chew, so we left them untouched. Our server was polite and offered to replace them with chicken, which we accepted. When it came time to adjust the bill, the cook, Emilia, came out to handle the difference. The lamb dishes were $37, and the chicken was $31. I explained that the difference was $6, yet she repeatedly insisted it was only $3. This is basic subtraction, but instead of correcting the error quickly, she argued with me for several minutes until I suggested using a calculator. She then continued to argue that the lamb was “good” and safe to eat, despite its inedible texture in my opinion. This wasn’t just poor customer service — it came across as dismissive, unprofessional, and unwilling to take responsibility. The entire interaction was frustrating, wasted my time, and left me feeling disrespected as a paying customer. In my view, Emilia’s inability to handle a simple price adjustment and her argumentative approach toward a legitimate food complaint show a lack of both customer service skills and basic transaction competence. If management values its customers and reputation, they should seriously reconsider whether this type of behavior belongs in...
Read moreSimply Mediterranean is an absolute gem in Visalia! 🌟 From the moment I walked in, I was greeted with a warm and welcoming atmosphere that set the tone for an unforgettable dining experience. The menu offers an impressive variety of authentic Mediterranean dishes, each bursting with flavor and freshness.
I was blown away by the quality of the food—every bite was a delight! The ingredients were clearly fresh, and the dishes were prepared with an expert touch that brought out the rich, vibrant flavors of the Mediterranean. The service was impeccable, with friendly staff who were attentive and knowledgeable about the menu.
Whether you’re a fan of Mediterranean cuisine or trying it for the first time, Simply Mediterranean is a must-visit. I can’t recommend it enough to anyone in Visalia looking for an exceptional meal. I’ll definitely be returning to explore more of their...
Read moreOn our way from Yosemite to Sequoia, I was tasked with finding a Halal restaraunt on the way. I stumbled across this place and decided to give it a go based on the reviews and pictures. Needless to say none of that does this place justice. We were met with immediate hospitality, didn't have to wait long for food, and the food itself TASTED fresh, companied with some crisp cold water on this hot Monday afternoon. Take it from me, someone who traveled all the way from Virginia, this place is the best Halal restaurant in the Fresno area. If I ever find myself back in the west coast, you can consider this a must-try.
Food: 5 stars - fresh, delicious, and filling
Customer Service: 5 stars - sweet lady at the front, very caring and made sure all of our needs were met
Atmosphere: 4 stars - love the cultural integration with the interior...
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