Palm Place — Local services in Wall Township

I recently had the pleasure of experiencing the exceptional customer service at Palm Place, a Lilly Pulitzer signature store, and I must say, it was truly remarkable.

Upon placing an online order, I encountered a minor hiccup when one of the items arrived in the correct pattern but was the wrong item altogether. However, this slight inconvenience quickly transformed into an unforgettable moment of customer care when I reached out to the owner, Rachel.

Rachel's response was swift, professional, and incredibly apologetic. She understood the urgency of my situation as I needed the item for a gift to be given the following day. Without hesitation, Rachel, along with her husband Billy, went above and beyond to rectify the mistake.

What sets Palm Place apart is not just the quality of their products, but the genuine care and dedication they have towards their customers. Rachel and Billy went the extra mile - literally - by personally delivering the correct item across the state of NJ to ensure I had it in time for my event. Their willingness to go to such lengths to ensure customer satisfaction is truly commendable.

From the moment I contacted Palm Place to the swift resolution of the issue, the level of service I received was unparalleled. Rachel's professionalism, empathy, and dedication to ensuring a positive customer experience left a lasting impression on me.

I cannot recommend Palm Place enough to anyone in search of not only fabulous Lilly Pulitzer products but also exceptional customer service. Whether in-store or online, you can trust that you'll be in good hands at Palm Place. Thank you, Rachel and Billy, for your outstanding service and commitment to...

The absolute worst customer service. Placed an order on a Thursday after noon. On their checkout page I chose Overnight shipping and paid $35 anticipating that I would receive the order on Saturday since it was after their noon cutoff time. It is now 11:13 a.m. Monday and still no package . I called their customer support and was told there is no delivery on Saturday. When I asked why that was not specified at the time of placing the order, I was told it is on their shipping page . In other words , you have to do a search on their website for “shipping” in order to find out that they do not deliver on Saturday even though they accept an overnight shipping fee on their order page without the disclaimer that you will not receive the package for 3 days. The women I spoke to, including a supervisor, were totally rude and just kept reading from their “shipping page” which you have to search for. When I said I would return the $400+ purchase, the supervisor said that’s fine since they would not refund the $35 overnight shipping charge. Will never do business with these people again. They should definitely fix their website do shipping is clear at...

First let me begin by saying that I believe in supporting our local businesses and that is the main reason why I was going to that store, however, after the way I was treated by “Erin” an employee at that store, I completely understand why people are shopping online. That young lady needs to be educated on how to treat customers that might not be so happy because the store completely messed up! Instead of deescalating the situation, she made it worst by giving me attitude, instead of apologizing for the store’s complete mistake, she acted as if it was my fault that the store gave me the run around on an order that was placed a week ago, when I was told I would have the order in three days, and at the end, was told that the print that I wanted was not available. I visit that store frequently and had notice that Erin was not very friendly and I ignore it, but today was the icing on the cake! She was rude, and unprofessional. Sadly, the store has...