Book & Game Co — Local services in Walla Walla

Unfortunately, I did not have a great experience. The lady that I spoke to on the phone was helpful and kind, however the lady cashier that “helped” me was the opposite. I asked if they offer a veterans discount and obviously she asked for ID. So, I showed her my Washington State ID that was issued by the DOL and she informed me that was not sufficient identification. Thank goodness I had my VA ID or else she wouldn’t have believed me, which I have never had to show proof of besides at the VA because it’s on my Washington state ID. I had to ask her how much it was because I wasn’t told. The price she told me didn’t reflect the price online and the receipt said nothing about a discount, so I called to ask about it and report the bad customer service. The lady that I spoke to on the phone was trying to get me to speak to the cashier that I dealt with, which I stated that I was extremely uncomfortable with. Then, management calls me and tells me that there was confusion on my end and that I did get the discount. Because of my apparent confusion and the lack of care of customer support, I do not feel comfortable shopping here again or going into the store. I wish that I could’ve just had it shipped, so that I don’t have to dread going into this...

I visit Walla Walla once or twice a year on business, and I always make a point to stop here. Why?

They have a very eclectic selection of books in my preferred genre - scifi/fantasy. More than that, I recently got the best book recommend I've ever gotten from an employee there. Sadly, I did not get her name. I went to the counter and described my favorite genre and authors (Leigh Bardugo, Philip Pullman, David Wong, Lev Grossman, Anne McCaffrey, Tolkein, etc.), and she was able to make a recommendation: The Poppy War by R.F. Kuang (great book by the way). It was exactly what I wanted and I have been very satisfied with my purchase. I wish I could give her a shout-out because everyone should get a book recommend from her. I'm sure from reading this review (if she ever does) she'll remember our interaction, so thank you for your recommendations, unnamed lady!

In conclusion, I recommend this bookstore; for both service and selection. I'll be...

Book & Game is ALWAYS a fun time. I’m usually browsing the tabletop game areas, but anymore it’s been the kids books section that I’ve been properly purchasing things out of. Super friendly and helpful staff, a fun atmosphere, and a great place to window shop even if you don’t have something in mind to pick up.

Also - while I’m posting a review, here’s a pro tip for holiday book purchasing: If you’re looking online at books to pick up, consider flagging them into a favorites list on that site in question. Anything that isn’t labeled as discounted on that list is very probably the exact same price here locally. Last Christmas, I had a list of book presents that I wanted to pick up for people, brought it in sometime in November, and then felt even better about my...