Tempur-Pedic Flagship Store — Local services in Walnut Creek

I’ve always pass by this Tempur-Pedic store in the Broadway Plaza Shopping Center in Walnut Creek and was often curious of what so special about these mattresses. It was Black Friday weekend, and they had a BOGO Free and 50% off specials on their pillows; it sure was a great opportunity for me to finally check this store out, plus my son was in the market for a new bed. The store was very clean and organized. We were welcomed by Mark and TJ. Mark informed us of the Black Friday Specials, even offered to give us a full demo which we gladly accepted. He had us lay down on 3 different mattresses, illustrating the different firmness, then Mark showed us all the bells and whistles of the bed base. We were amazed! At the end of the demo, we asked for quotes on a Twin XL which Mark provided reflecting the Black Friday discounts. We ask Mark if there was special financing, and they did at 60 Month 0% financing for Black Friday. My son applied and was pre-approved.

There was something about Mark that we were so drawn to him, he was such a positive person, very knowledgeable, he answered all the questions we had, and most importantly, not once were we ever pressured to buy. I truly felt he was placing himself in the our shoes, having an understanding from a customer ‘s perspective. After giving us the quotes, we told Mark that we would think about it and get back to him. We did end up buying 4 Breeze pillows and a neck pillow after Mark fully explained the difference of each one.

I was blown away with the level of exceptional customer service by the staff of this store which truly exceeded my expectations. I did have the opportunity to interact with TJ, Zubia, and Marina who were also so friendly and helpful as we were looking at other products such as the Teddy Bear made out of the Temper-Pedic material.

After thoughtful consideration, and with Mark’s input, my son did end up purchasing an XL twin medium hybrid with a Tempur-Ego Power Base.

Highly recommend this Flagship store for a positive customer experience! Special Shout to Mark who was readily available the entire time while we were there. Even after our store visit, Mark took calls from us responding to our purchase inquiries and advising the next steps of delivery. Now that’s what I call GREAT...

First and foremost, I must say that Brian is an exceptional sales representative who is passionate about helping his customers find the perfect pillow that meets their needs. From the moment my brother Max and I walked into the store, Brian greeted us with a warm and welcoming smile, making us feel comfortable and at ease.

Brian's extensive knowledge of the Tempur-Pedic product line is impressive, and he was able to answer all our questions and address any concerns we had with ease. He took the time to listen carefully to our preferences, asking relevant questions to understand our sleeping habits, and recommended two pillows that would best suit our individual needs.

What impressed us most about Brian was his patience and his willingness to go the extra mile to ensure we were completely satisfied with our purchase. He allowed us to try out several pillows in-store, encouraging us to take our time and make an informed decision. He also provided us with helpful tips on how to care for our new pillows to ensure they would last for years to come.

Overall, Brian's professionalism, expertise, and exceptional customer service skills made our shopping experience at Tempur-Pedic a memorable one. He is a true asset to the company, and we would highly recommend him to anyone in need of a new pillow or mattress. Thank you, Brian, for helping Max and me find the...

Highly do NOT recommend Tempur-Pedic products. Bought a king bed with power base. Total cost over $9k. We have a full warranty for three years and then just a parts warranty for 5 years. We are still in the 3 year time period. This bed was the worst purchase I have ever made. It weighs over 1,000 lbs and Tempur-Pedic gives you NO resources to deal with this bed. If you move you're on your own to find someone who can disconnect it and put it back together again. Tempur-Pedic could have a list of certified movers and technicians but they don't bother to do that. It says all over the website that the power bases fit in basically any bed frame as long as the dimensions are bid enough. I had to buy and return THREE bed frames before I found one that fit, again absolutely no resources or guidance from TP. Now when one of the wires malfunctioned I had to call the warranty department. NIGHTMARE to get a hold of. When I finally do they tell me the bed frame has to be removed for the technician to work on the bed. . Are you kidding? Such a miserly horrible company. Never again will I buy anything from them and will warn everyone I can as to what a horror show they are to work with. They do not deserve anyone's hard earned dollars. Bought a Restoration Hardware Aireloom mattress for another bedroom and love it...