True Food Kitchen — Restaurant in Walnut Creek

I recently had an extremely disappointing experience with True Food Kitchen that I feel compelled to share. I had placed a substantial order for my event, totaling nearly $600, and I took all necessary steps to ensure everything went smoothly. Unfortunately, it turned out to be a complete disaster.

To begin with, I called the restaurant a day before my event to confirm my order and was told that everything was "good to go." This gave me a sense of assurance that my carefully planned event would have the food it needed on time.

However, on the day of our meeting, when we were eagerly awaiting the delivery of our food, I received a text from the restaurant, and to my utter shock, my food order was canceled. Yes, you read that right--on the very day of my event!

I was flabbergasted by this unprofessional behavior. The whole point of placing my order weeks in advance and confirming it the day before was to ensure that everything would be ready and delivered as scheduled. This was not a last-minute order; it was planned meticulously, and I relied on True Food to fulfill their part of the agreement.

To make matters worse, when I called to inquire about this abrupt cancellation, I was met with a callous response from the general manager, Chris. Instead of offering to attempt to rectify the situation, all I got was a "Sorry, can you re-order again?" This was a shocking display of indifference towards a customer who had spent a significant amount of money and trusted their service.

As someone who values professionalism and reliability when dealing with restaurants, I cannot emphasize enough how disappointed I am in the way True Food Kitchen handled this situation. Canceling a large order on the very day it was supposed to be delivered is inexcusable, and the lack of accountability from the general manager only adds insult to injury.

Needless to say, my event was marred by this experience, and I would strongly caution anyone considering placing a large order with them. Based on my experience, I cannot recommend this establishment, as they have demonstrated a severe lack of professionalism, customer care, and reliability when it...

I went there with my mother to celebrate Mother’s Day. I made a reservation in advance and in notes asked for a nicer table, since we were celebrating. I understood that everyone would like to have a “nicer table”, so if we’d gotten something average I wouldn’t make a big deal out of it. It was brunch time and our reservation was for 10:15. We showed up on time and were led to the worst table they had, from what I could tell. The table itself wasn’t as bad, but it was in literal inches from a server station, with all the fridges, machines with water, hot tea etc. During the whole time I was afraid they’d spill something on us - that’s how close it was. We asked multiple times if we could sit anywhere else, since there was a number of empty tables and we did make a reservation in advance. We were refused. They offered us a table outside on a covered patio, but it was quite cold that morning and no one was there, we didn’t want to be there all by ourselves and agreed to stay inside. We simply wanted to enjoy our brunch. Shortly, the waitress came to us and greeted us. Overall, service wasn’t bad, nor was it good. It was simply acceptable. Although we did have to ask to be gives water at some point, when we realized they had no intention of giving us any. My mom ordered an item from the brunch menu,and I ordered a burger, well done. We were very understanding of how long the food was going to take, since the place was filling up quickly and our items weren’t the quickest to make.However, when the food took over 40 minutes,we were starting to get a little bit upset. When the food was finally out, my burger was ice cold and my mom’s food was barely warm. We had to ask our waitress twice to at least heat it up, since after the first time she brought it out,it was still cold. It just seemed ridiculous that we had to wait so long for the food to come out cold, let alone good.I did not finish the burger and my mom didn’t enjoy hers either. Long story short, we...

A Truly Healthy Place to Eat !!!

Yes, I admit it, I'm a foodie, and you know what? I'm okay with that. I eat everything, everywhere I go, I eat Meat, Vegan, Italian, Laotian, Bun, Boa, BBQ, etc etc. So its no surprise that every once in a while I want explore the healthy side of eating. Gone are the days of a salad with grilled chicken (not that that is a bad thing) now that there are so many other options out there and you can find restaurants that cater to everyone's lifestyle. True Food Kitchen is one such a place that caters to your health, not only that they truly make great food.

I've had 'healthy' food in the past at restaurants that have been boring, tasteless, lifeless and well not that appealing, so I'm happy that places like True Food Kitchen exist. Located in a shopping center with plenty of parking. True food is part of the Broadway Plaza shopping center. It's a great location and a very busy one. Enclosed in an open modern space that suits the cuisine, it is really nice place to eat and the weather was great that day so again I sat on the patio. My server was very friendly and knowledgable and very patient as I let her know that it was my first time there and I was a Burger, barbecue, steak kinda guy. To help me cleanse my body of toxins lol she recommended the Kale Aid which was green, cold and very refreshing. For my starter I had the insanely good Edamame Dumplings, a Vegan dish made with dashi, white truffle oil, and asian herbs. it was simply amazing. Next up was the Ancient Grains bowl made with miso, sesame, glazed sweet potato, turmeric, charred onion, snow pea, grilled portobello, avocado, hemp seed and I added some grass-fed steak too, to make even better. Just simply amazing with great flavours and how they all blended together made for a memorable meal. This is Truly an amazing place to eat and great to know they have locations from east to west. I do hope they expand to...