Allstar Medical and Mobility Supply — Hotel in Walnut Creek

I went in to store this afternoon after Work to discuss the return of my knee brace and the female behind the counter was disrespectful and snarky. I asked to speak with the manager and was told he just left by a salesperson with an such a vile disposition I had to ask her if she was the owners daughter because she had zero respect and no tolerance for customer complaints, when I told her she was in customer service and should act professionally she smirked at me . Mike Kuller , RPh is the owner of this company and if he thinks his staff is acting for him on his behalf he should not be selling medical supplies in this beautiful city where I grew up to individuals with medical needs anymore. The elderly, disabled and those suffering from painful medical conditions are classes of people that deserve better treatment from our local merchants. I happen to fall in to each category so I should know. When I went in to your store yesterday I wasn’t looking for an argument, I wanted to find out why your salesperson told Julie she did not measure me for the knee brace (when she did) and find out why a neoprene knee brace that was too large to stretch on my knee could be considered too worn to return by a her. I bought it less than a week ago and it was “TOO BIG” and wore it less than a full day because it did not fit. To function as a knee brace it must fit tightly. Your salesperson rolled her eyes and was rude too me and when I asked her about her attitude and told her I would have her fired she said “I bet you won’t”!. It appears she was right and that even with her lies about fitting me for knee brace and disrespectful actions towards my good friend and myself you are standing behind her. Keep the money for the knee brace I got a better one at Walgreens at half the price and don’t worry about my coming into store again. I won’t even patronize the stores next to you just for being next to you. I will be contacting ARP and BBB though so expect to hear from them. Have...

Dear Allstar Medical Supply, I wanted to take a moment to express my utmost appreciation and gratitude for the exceptional customer service and outstanding experience I had with your company. Renting the gogo mobility scooter from you was truly a delightful experience from start to finish.

Nicole went above and beyond to provide me with all the necessary assistance during the rental process. The level of care and attention to detail exhibited was truly remarkable and you ensured that I had everything I needed to make the most of my rental experience.

What truly impressed me was your willingness to go the extra mile. Despite my rental period ending, you kindly granted me additional time to return the scooter, allowing me the flexibility I needed. This level of flexibility and understanding is rarely seen in today's business world, and it made a significant difference in my overall satisfaction.

I must commend your team for their professionalism, expertise, and genuine care for their customers. Their exceptional customer service is a testament to the values and dedication that Allstar Medical Supply embodies.

I want to express my heartfelt gratitude for the wonderful experience I had with your company. It's evident that you prioritize customer satisfaction and strive to provide the best service possible. I will not hesitate to recommend Allstar Medical Supply to anyone in need of medical supplies or mobility equipment.

Thank you once again for your outstanding customer service. You have exceeded my expectations, and I truly appreciate your commitment to ensuring a positive and...

Actually I would prefer zero stars. Rude service from woman behind the counter and the man who answered the phone. Measured for a brace. Worn once and returned an item within the 5 days because it was falling off. Was told cannot return it nor get store credit. Obvisiously the woman who did the measuring did it incorrectly or sold a faulty item. The woman behind the counter did the measuring and failed to admit either her error or the supply company selling bad products. Lesson learned. Sadly, arrogance + bad product = zero stars. Response** Mike, thank you for your quick response. Yes being laughed at when I said I felt as if I've just been ripped off felt rude. Also, the worn product was only worn 1x as pointed out in the review above. Maybe the product was not in good condition to start from and needs to be returned to the company, not resold to another consumer. I appreciate your offer to rectify this issue. Unfortunately I cannot make it back into your business until later in the week. I hope this is acceptable. Last revision and final response* Sadly I heard and have seen your response to my friend trying to get the correct knee brace. I have since read the prior reviews and realize customer service is not a priority for this business. The lack of professionalism and courtesy towards customers is not worth the abuse for a $25.00 item. I do wish we had read the reviews before entering this establishment. No response...