WestPAnet, Inc. — Local services in Warren

I have a major issue with this company. When I was at the Warren Area Student Union, I caught WestPA intentionally lowering our speeds not once, but TWICE. Any "company" that can deceive their customers and lie about it is morally reprehensible and doesn't deserve a shred of business.

Updating to reply to WestPA. It's interesting you mention firmware issues, because the way I remember it, we were told that our speeds were accidentally downgraded instead of someone else's with no mention of any firmware issues. That leads me to believe that one of the reasons is a lie, the question being, which one? If this was the case before 2016, I was unaware of that and that isn't the...

Can't speak highly enough of them as an ISP. Their staff is top-notch: friendly, knowledgeable, and highly responsive. From their office staff to their technicians/installers, every interaction I've had with them has been great.

I've been a customer of theirs for over four years at the time of writing this and have been a very happy customer the entire time. They offer speeds higher than I could have hoped for living in a rural area, and their new fiber optic upgrade has been fantastic. Having dealt in years prior with larger companies as providers, having them has been a breath...

I was a Verizon customer for over 40 years and got fed up with them, if you had a problem you had to wait a week for a Technician to fix it. I got Westpa internet the first part of November and it's much less per month for just a good if not better internet service. I didn't know anything about streaming TV before this and the Technician Mike was fantastic he didn't leave until I understood everything he even offered to come back if I had any issues. You don't get customer service like that...