Westlake Ace Hardware — Local services in Warrensburg

my wife bought a bag of dog food and 2 bales of Straw ,she put the straw in the garage and about a week later i had found out that ( they had been left out in the Rain and being a woman she didnt realize that the bales were Molded and No good when they sold them to her and loaded them ) so i took them back and the Manager told the cashier to refund my money and disappeard to the rear of the store , the cashier contacted the manager a couple of time for advice and finally she the(Cashier ) to tell me if i wanted my money back i had to take a gift card and i refused because i didnt want a gift card ,i wanted my Money back for a item that was NO Good , so long story short ,i didnt get my money back and i left the MOLDED straw lying in the parking lot , i wasnt trying to Rip anyone off ,all i wanted was Good Product , or MY $12.00 back , maybe thats why small stores are going out of business because they cannot keep up with the times With...

I went in early this morning to have my car key duplicated and programmed. Fred Rich and Jack B were willing and happy to help! Jack was eager to learn the process, and asked Fred if he was okay to watch and learn for future reference. Fred walked him through the process and still got the job done in about only 20 minutes! The two were awesome, held conversation and acted just as excited as I was for me to be able to lock and unlock my car again. The two had a sweet vibe and definitely seemed happy to help and Jack,...

The staff greet you upon entering the store with a "welcome." The store didn't have the item we heard about in our search but the young man name Joe helped us by locating and recommending an alternative product that addressed our need sufficiently. The second time we arrived to acquire a unique bolt, it was the same young man who took time to help us locate the item. The cashier registered us out with the manner that made us feel like we were people, not just a dollar...