I recently had an exceptional experience with Mustafa from 24hr Drain and Sewer and I feel compelled to share my positive review. Not only did he provide prompt service, but his honesty and professionalism stood out above all else.
Mustafa went above and beyond by coming down for a service call at 8pm, clearly demonstrating his commitment to keeping his word. Despite the late hour, he arrived with a friendly and approachable demeanor, immediately putting me at ease.
After thoroughly troubleshooting the issue in my bathroom, Mustafa's expertise became evident. Rather than suggesting a quick fix or temporary solution, he honestly recommended changing out the toilets altogether. His explanation was clear and concise - the quality of the current toilets was the root cause of the bubbling while flushing.
Rather than pushing for an immediate replacement or attempting to make a profit, Mustafa demonstrated integrity by suggesting that I take back the existing toilets and invest in better quality replacements. He assured me that he would return to install the new toilets.
I was truly impressed by Mustafa's transparency and genuine concern for finding a long-term solution. His refusal to charge me for the service call further exemplifies his commitment to customer satisfaction.
I cannot stress enough how refreshing it is to encounter such a straightforward and honest professional in the plumbing industry. Mustafa's knowledge, outstanding service, and unwavering honesty make him a valuable asset to 24hr Drain and Sewer
I highly recommend Mustafa for any plumbing needs you may have. With him, you can expect superb service, insightful recommendations, and a customer-centric approach. Thank you, Mustafa, for going above and beyond to provide a...
Read moreLate night Sewer Main Drain Pipe clogged with water coming into my home. I called 3 other reputable companies who promote 24/7 service to the cherry hill area, but only 1 of the companies were people of their advertisement. The customer service was incredible. When I called I didn’t get an automated system. It was after 9pm, and I just assumed that it was going to be a nightmare getting someone to come out in an emergency and it was going to cost me an arm and leg. THANK GOD for Moustafa and 24 Hour Drain & Sewer line cleaning. He picked up the phone and said he would do the work. He didn’t mention a $95 fee because it was an emergency. He got there even 15 minutes before his scheduled arrival. He was extremely polite and showed me the problem. He even took time to explain to me how to avoid the problem and what to do for preventative maintenance. He ended up running a camera down my main line and ended up snaking the pipe due to tree roots that were in the pipe. He was an honest and knowledgeable guy. He even helped me to move water out of my basement. He didn’t have to do that. He fixed the problem and double checked to make sure things were running well. Left me his card just in case anything else happened later.
He is my guy. I wouldn’t use anyone else. All those commercial companies would’ve overcharged me. Thanks for...
Read moreNeeded emergency service due to 1st floor powder room toilet drainage problem. Mike arrived at the exact time he said he would and immediately diagnosed and addressed the problem. Soil pipe had become dislodged from the wall creating an improper slope for drainage. He drilled new holes and reattched the straps securing the soil pipe to the concrete walls. He then cleaned out all the debris that had accumulated in the pipe to allow for proper drainage. Mike is very professional, friendly, courteous. If you are seeking a plumbing professional look no further. Highly recommend Mike. Will definitely use again if plumbing services...
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