Batteries Plus Phone Repair — Local services in Washington Township

When I arrived, it was 1 hour before closing. The man at the counter informed me it might take until the next morning to repair my cracked screen. That was fine with me. He said come back at 9AM, so I came back around 9:15 the next morning. When I got in, the girl gave me a "oh no" kind of look and said she had forgotten about my phone. I had to wait an additional hour, they said. (Two customers were served before my phone was even started on) Afterwards, I was brought out a white phone, and some paperwork. I informed the woman that this was not my phone, and that was not my name on the paperwork. She was about to sell me someone else's phone. Then she said now they're starting my phone. So after about an hour and 35-45 minutes, I got my phone back repaired. I did receive a 50% off discount due to the uh, lets call them messups, but I will not be going back. What kind of business forgets about a customer, and almost accidentally sells someone else's property to a random customer and only the honesty of the customer will determine that the employee realizes they made a mistake? I'll go somewhere...

I was able to arrange my appointment online after hours for the next day to have my cracked iPhone screen replaced. The manager was working by herself and was very professional in handling my repair as well as when she had to take phone calls and help other customers. The store was busy since it was a day after the holiday being closed. It took more time than expected to replace the screen on my iPhone, but I was pleased with the service and pricing. I also obtained an Otter cover for the phone at a discount, and used the online coupon for the screen replacement. A very clean store, which seems to carry many varied bulbs and batteries of every kind, as well the cell phone servicing is...

The young lady knew her stuff or at least she made me feel that she did. She told me what was involved checked to see if my battery was in stock and said how long it would take. She was needed else where and Bob took over and like the young lady he too knew what he was doing. They kept my phone and completed the job as they had said. My only concern was that Bob asked for my password out loud with others standing around and it just seemed odd to me, like he wanted my S.S. # or something private like that. Guess I’m just old school. No matter, the proof is in the pudding. My battery hasn’t held a charge like this since it was...