Ferrari Dublin — Local services in Washington Township

The service manager physically assaulted me during a dispute over damage to a loaner car. The paperwork to release the loaner car was not properly completed by the service associate when the car was given to us nor was a copy of the agreement given to us at the time. When we returned the car there was a small scuff on the bumper, we did not believe it occurred while the car was in our possession but the documentation of the inspection that was supposed to have occurred before giving us the car was not completed. The service manager would not release our car that was in for repair until we paid for the damage to the loaner which they claimed was nearly $600. After finally agreeing under duress to pay for the damage I asked for a copy of the loaner car agreement for my records. The service manager refused to give me a copy and threatened to remove me from the building with force. I tried to grab the copy of the agreement so I could show him where it stated I was entitled to a copy at which point he shoved me into a wall and proceeded to physically restrain me.

Oh and on top of all this, the car that was in for repair to begin with had already been in once before for the same issue and was not fixed properly and even after this was still not fixed so we're on three attempts now to get one thing fixed on a car that is less than...

Recently my friend and I decided to go check out the new Ferrari building MAG just finished. We werent dressed up and obviously had no intentions on purchasing anything. We were immediately greeted by Tomasz, a sharp clean Ferrari representative happy to see us. My friend and I were blown away when instead of shooing us out with a broom as expected, he procceeded to give us a tour of the new building, detail by detail. He spent a sizeable amount of time with us.

After the tour was completed, I asked why he would bother spending time with us? I was blown away. He said he was in our shoes once, and only wanted to give back an experience he wished he had in the past.

Ive been in the customer service industry for a while. Tomasz not only showed a more than perfect example of a dealer representative, he has a customer for life. If anyone is looking for a new car, ask for him and im sure you wont be...

My experience with MAG VW has been excellent. They really prioritize customer satisfaction. I had my last car for 13 years -- bought and serviced at MAG. Because of the services techs I'd had previously (both of whom are still at MAG but had been promoted), I decided to stick with VW. That and the fact that I didn't find anything else that I enjoyed driving as much. So, last spring I traded my old car in and bought my new car there. Lori Barber worked with to make sure I got the car I wanted for the price I wanted. ...