MAG Midwestern Auto Group Columbus, Ohio — Local services in Washington Township

Not my personal experience, but a very close friend's that is still not resolved and affects me because she cannot get another car until this is resolved. December 2023, she was rear-ended at 75 MPH while she was sitting at a red light off the Easton Rd exit on her way to work. She purchased Gap insurance through MAG (Outsourced to a 3rd party but still through MAG). The GAP "customer service" acts as if using the service you're paying for is a huge inconvenience to them. There is little to no effort being made to help her with the process, they have extended it twice now because of the lack of support both with the GAP provider and the MAG dealership/sales reps/customer service-whomever, would be the designated representative that helps their clients with this situation. The GAP provider put all the paperwork gathering on her and half it needed to come from the dealership that works directly with the GAP provider and should be able to obtain the required documents regarding the sale, the cost, the financed amount, fees, GAP coverage plan specifics, etc. The other half came from her vehicle insurance company and some from her bank. The MAG dealership sales team gives the attitude that if you are not a sale when you walk in the door, then they try to avoid you and hand you off any way they can. It starts with phone numbers that MAG informed her needed to the called - one of which specifically says in the recording before you even get to select a number option to be connected with someone, that her specific type of situation is not something they can handle and is the dealerships responsibility to assist her through the process. (That tells me that MAG and probably other luxury dealerships try to pass the buck to that company more often than not so their recording has to update the customer from the start that their dealership needs to help you). So after multiple attempts by phone for her to make progress on the claim with GAP insurance, her car insurance provider (which has done as much as they can on their own and has great customer service) my friend had enough and had to get a ride out to the dealership to hopefully talk to someone in person and get some progress on on the request. The dealership needed to provide copies of the payments/proof of the value of the car at the time of the accident and what is still owed so GAP could pay that out. It was as if MAG had never had this request before and had no idea how to simply obtain this information. They ended up printing over 2 years of individual monthly statements showing current/paid status month after month on her good-standing auto finance loan. Originally she planned on getting her new vehicle through MAG because to their credit, when you are a desired client and buying new cars from their dealership then the customer service is next to none. At the start of the process, she even expressed to her sales rep that it was her plan and spoke about the vehicle options and the fact that MAG knew the amount of GAP money that could be owed to her, knowing she would have possible down payment funds immediately - all positive financial information around her that would result in a sale for whoever gave her the time of day. MAG knows only how to take your money and push cars out the door. And before you assume all dealerships are like that, they are not. I am a long time returning customer to Honda financial and have the phone number of a sales rep that is always available to me, helped me with nearly the exact same situation and made it his responsibility to close the claims with all insurance providers by getting everything I needed (that he knew I needed because he has dealt with this before-all sales reps should be aware and trained on this). Once my claims were closed and reimbursements sent to me then I went right back to that agent and bought my brand-new car through him. While the attitude in the text is unpleasant, please know that this is FYI and that luxury car dealerships should have luxury customer service. MAG has no customer...

Edit: Though the time frame that I had to wait seems extreme, I finally spoke with a wonderful woman in the registration department (I wish I had gotten her name) and my registration arrived exactly 3 months to the day that I purchased the vehicle. So, it does ease my mind on my purchase that all the issues were resolved, and Jeremiah checked in with me frequently along the way.

Edit: After a few conversations and some email correspondence, Paul, the Pre-Owned Director, did take care of my tire situation and MAG sent me a check to reimburse me for my new tires... which I totally appreciate. I did receive another temporary tag from them as well, but am still waiting on registration. My faith has been renewed.

I think this is the first poor review I have ever given a business... it makes me sad. I purchased a Lincoln Navigator L Black Label on February 28th from MAG. I drove from Oshkosh, WI to Columbus, Ohio for said vehicle. Only to be rushed through the process the moment I walked through the door. Thankfully, I have a voice and put a stop to it... they were trying to have me sign paperwork and purchased the car before I even had the opportunity to see the vehicle. I was made promises before I came down, and they hadn't been met... etc etc. After walking away, I took it for another test drive, Jeremiah, went above and beyond to fix some of my issues, and I ended up buying the car. Should've trusted my gut. It has now been 40 days and still no registration. I called, only to find out there was another form that I needed to sign in order for them to get my car registered in Wisconsin... They had known this for weeks and never once thought it would make sense to call me, text me, or email me to get the form signed. Needless to say, my temp tag is about to expire and still no registration. Now...... I blew a tire. It happens. I wasn't even thinking they would have any sort of responsibility for that. However, upon taking my car in to have a new tire put on (the same kind that is on there, as they are pretty much brand new,) I find out that the tires on the vehicle, aren't even rated for the vehicle... totally unsafe and not ok. So, I call MAG. I mean they just let me drive this car from Ohio to northern Wisconsin on tires with a load index lower than required for the vehicle. (There is not a dealership or tire shop in the area that will even put a new one of this tire on my car because of this. Quite frankly, I don't want them to either. So.... I need 4 brand new tires.) Well, after talking to Sam, the response I got was, "I called the Lincoln dealership near us and they told me they are just fine on that car, and can hold plenty capacity for your vehicle." Um... no. First, I also called Dorsch Ford right down the street from me, and that is not the case... just like Matthew Tire, Discount Tire and all the other places I have called or talked to have told me. Not to mention that the owner's manual and sticker inside the door, both clearly state the required tire ratings for my vehicle with the specific trim I have. ALL of which say I need a higher load index than what is on my car currently. Thankfully, I haven't moved my snowmobile trailer, or cargo trailer yet. I called again, only to be told that Sam was in a meeting and he would give me a call back. Crickets.............. just crickets............. Its a safety issue for goodness sake. Its just maddening. It wasn't even about the money, but now it is. Some kind of compensation for the $1400 I am about to drop on tires (that I should not need,) would be nice. Think twice peeps. I absolutely love my car... but clearly I am just small potatoes to them. I should have listened to my gut when I walked away...

For context, MAG Ferrari in Dublin was paid to inspect my 2009 12,000 mile 430 Scuderia. They reported that the gas cap electronic release, radio, and power mirrors weren’t functioning, they did recommend brake lines and I approved that repair. To look further into the gas cap and issues they said the next step was to pull the dash for $6000-$8000, I declined since those are all less significant issues or have manual overrides.

The car gets shipped to me....turn signals don't work. When my representative contacted MAG about this, their response was essentially, kick rocks. We’ll pull the dash for $6,000–$8,000." No offer to comp shipping, no real-world solution—just a firm stance on their inspection charge. To be clear, I do not expect them to fix the issue for free, as they didn’t cause it nor diag for free. However, standing by an inspection where such a basic issue was missed and offering no goodwill (whether waiving the inspection fee or assisting with shipping) is, frankly, unacceptable. The sad reality is that if I had known the turn signals didn’t work, I would have paid them to diagnose and continue with repairs. The gas cap, radio, and mirrors are all minor inconveniences, but turn signals are a fundamental safety function.

Years ago, when I worked as a quick lane tech then service advisor, at Nissan, every vehicle was inspected—even during a free multi-point check— lights, turn signals, and other basic safety indicators tested. Had MAG performed a free inspection and missed something minor or difficult to detect, I could understand. But missing a critical safety function like turn signals—especially on a PAID inspection where I said let me know whats wrong with the car —is a huge disappointment. Compression, leak down, hidden fluid leak etc not withstanding....but the "F-ing"(pun intended) turn indicating lights, come on.

I waited for a response from MAG, I just wanted what was right, not a free repair not comp the whole service bill, just cover shipping back to you and credit me for the inspection because it wasn't worth full price. Mistakes happen but doubling down in this manor, "F" you. For MAG Ferrari management to tell the customer, at the customers expense, ship the car back to us and we stand behind our full price inspection, awful. As someone who sat through hours of dealership training, was regional gold service advisor.....all of this is shocking. I nor would the dealership I worked for would find this acceptable. The cost of the car wouldn't matter, where you bought the car wouldn't matter. Our brand's on the roof you're our customer now and we messed up. Either the mechanic failed to notice the turn signals, failed to write a service narrative that was descriptive, or the service advisor failed and left out crucial information upon updating the customer. We, the dealership would get to the bottom of it. Any dealership who intends on staying in business would run a corrective action report run and attempt to salvaged the customer experience as much as possible.

This is my first Ferrari and I noticed the switches were out of order.....you're trying to tell me your highly trained Ferrari mechanic didn't catch this and you first recommendation is lets pull the dash out of this car for 8000 dollars. Either MAG is nefarious or incompetent, pick your poison.

I am highly disappointed in my Midwestern Auto Group Ferrari Dealership Experience, Verdict,...