Giant Eagle Supermarket — Local services in Washington Township

Clean grocery, catering to the more upscale. The prepared food section is extensive and they have a seating area for eating. If you shop the deals and coupon, then you can get your groceries for a reasonable price, but generally speaking, they run a little more expensive than Kroger or Meijer. This location has an “Eagles Nest” area with babysitting for kids under 10 years old (closes at 6pm) and a Giant Eagle gas station across the street. I had a huge problem with a custom order cake, however, and they didn’t notify me of what was obviously a glaring issue with the photo cake so that I had time to go get a cake elsewhere. I waited there an hour while they cleaned the print heads of their machine (something they could have done when they saw there was something off with their printing) and come up with a slightly better version. This was already after I had spent 40 minutes earlier that week waiting to even place the cake order bc at 7pm on a Wednesday, not a single bakery employee could be found. They did end up giving me the cake for free, though when I went to the front desk to process the “payment” the CS clerk mentioned that it happens more frequently than one would expect and that he was constantly writing off the cakes.

Similar to what another reviewer said, it’s hit or miss. Most of the employees are exceptionally nice and attentive, going the extra mile (including one bakery employee who went to find frosting samples for me to try when I was first contemplating placing an order). But then the others are clearly phoning it in. My star rating is a direct reflection of those particular employees failing me on a that very...

I called their customer service to get their hours because I needed stamps. Of course, I get the jaded remedial central Ohio republican woman with an attitude. All I first asked was if they sell stamps to confirm what a cashier told me the other night, she goes into "santa claus and flags and...". I'm like "whatever", just want to confirm they sell them before asking their hours because it does not specifically say on the GE website what their hours are. I never got that far. She goes, "We sell them at the customer service desk and at the registers". WRONG. I tell her I'm specifically asking about the customer service desk because I in fact tried to buy them from one of their clerks at a register the other night but they said it was too late because CUSTOMER SERVICE was closed for the day. She goes "Well, yyyyyeah because it was too late." UGH! OHIO! That's why I didn't call a fff...ing cashier! They have to get the stamps from the CUSTOMER SERVICE desk, so in effect, only CUSTOMER SERVICE has the stamps!! They're not kept at the registers! ENGAGE BRAIN, THIRD WORLD OHIO WOMAN! How late is "too late"?? Depends on the CUSTOMER SERVICE hours....eh?! Brain working now?? So I threw her idiot attitude back at her and replied "No shhhit, that's why I'm calling YOU to get YOUR hours..." She hangs up on me. Shove...

Updated again! 7/19/2025 - expired stuff in the produce department!

Updated 4/30/2025 - Need to add to my review of this store. The meat department has really gone to hell in a hand basket. The heavy set guy with a beard gave my wife pork chops that look like a two year old trimmed them. Then the day prior he sold my son old calms, the day prior to that another man with a beard copped an attitude when I ask for sea bass. Not sure what is going on with this store but it needs new management!

If I could put a title on this review, it would be "Don't Buy Produce Here." The produce department is just absolutely terrible. They do not rotate the fresh produce. My wife picked up fresh rosemary and brought it home to discover 50% of the leaves were black. Not really fresh. She had to go to another store to get the fresh produce needed. I also talked to a store manager the last time this happened. He acknowledged issues in the produce department, but obviously it is not getting any better. We like Giant Eagle, but it is not for the produce department. We only go to this store out of convenience, not convenient anymore when you have to go to...