Afram Jewelers — Local services in Washington

Just had a very pleasant experience. Walked into the shop on a weekday afternoon, hoping to try on a specific watch I'd been looking at online. My plan was to try it on and make sure the look/fit was right, then order it online. The woman who helped me was very friendly and courteous, helped me find the watch although it's face was a different color. They were having a special (25% off watches) this week, which applied to in-stock only, so I was still planning on ordering the specific one I needed online. But she offered to order the watch for 2-day delivery with 20% off, which put the price right in line with what I could get at an online shop... I would much rather support a small local jeweler who I can verify is certified by Tissot than a faceless, lowest-price online dealer. Great experience, can't wait to pick...

Worst Jeweler ever. Refuses to take calls from Deaf people. Even after I tried to explain, they hung up on me several times. I was looking for a reputable jeweler in D.C. but apparently they have no interest in working with their customers. Don't bother!

• I could not respond to the owner but I refuse to edit this review. I would like to clarify that I called several times trying to explain the situation and was treated rudely before being hung up on several times. The relay service does not have flaws- you are redirecting the blame from yourselves. Basically you are saying that because I am Deaf, I have to come in your store to receive any sort of service, while your other customers are allowed to call you on your phone? This is discrimination at it's finest. Please consider unpacking your...

I cannot give enough praise for Afram! I had a custom ring designed for my engagement and the end-to-end process was fantastic. Miriam was incredibly responsive, and she took all of my design requests into consideration. She was incredibly considerate of the specificity we were looking for, and worked with me to make sure the ring was exactly what my partner wanted! This was such a stressful time, and the amount of care, kindness, and dedication that went into making me feel like a valued customer was amazing. In store, Eva and Sam were a pleasure to work with. Eva was wonderful to showcase all of the jewelry, from bands to stones she was so knowledgeable and considerate. I also brought watches to Sam for cleaning and battery changes, which were done to perfection. We will be coming back...