Anthropologie — Local services in Washington

Exceptional Service from Jennifer - Feedback on Return Policy

I wanted to take a moment to share my recent experience at Anthropologie, particularly highlighting the outstanding service I received from Jennifer, located in Georgetown.

After a disappointing experience at the Bethesda and Fairfax locations, where staff refused to assist me with returning a lilac taper candle set of 2 without a receipt, I was feeling quite frustrated. Despite explaining that I had purchased the item from the Georgetown location just a week prior and requesting that they call for my receipt number, I was met with resistance and no resolution.

However, when I returned to the Georgetown store, Jennifer went above and beyond to help me. She not only located my receipt but also confirmed that the other locations had the capability to retrieve receipt numbers from their store. While she mentioned it would take some extra time, it was reassuring to know that a solution was possible.

Jennifer's exceptional customer service made a significant difference in my experience. She was friendly, patient, and truly exemplified what excellent customer care should be. I genuinely appreciate her efforts and will remember the positive interactions I had with her - I think it would add value to Anthropologie if all staff was trained by Jennifer.

In addition to recognizing Jennifer's exemplary service, I would like to suggest that Anthropologie consider updating its return policy. A 30 day return window for customers without receipts would be more accommodating, especially when it's clear that the product has not been used. Additionally, implementing a system for customers to select receipt emails or texts upon purchase, particularly for transactions involving gift cards, would be a helpful improvement. This would prevent situations like mine, where my gift card was discarded after use.

Thank you for taking the time to read my feedback. I hope it can contribute to enhancing the customer experience at Anthropologie.

Best...

Anthropologie Georgetown is one of the most unorganized locations I’ve been to. The store is always a mess, and it feels like the associates are more focused on their phones—whether filming content or just scrolling—than actually helping customers. Many even have their phones out on their bodies while working, which just looks unprofessional.

I also had an issue with a return once and asked to speak to a manager, only to be told that she works remotely sometimes, so they couldn’t find a solution for me in-store. That was frustrating, especially for something that should’ve been handled right away.

On top of that, I noticed the tall blonde manager being sassy with some of the associates. I even overheard her telling them they took way too long on their lunch break, but she wouldn’t listen when they explained that their break started late due to a delayed zone switch. It was uncomfortable to witness, and overall, the store just feels poorly managed.

Would love to see this location improve because the brand itself is great, but right now, it’s...

Let me tell u something about georgetown anthropology that disappointed me I went there to buy couples of gifts and dresses, I bought a big tray and big bowl and 2 dresses and one sweater, When I paid the cashier told me we don’t have a big bag we hve just small, you should carry the tray and bowl without even packing them. She handed to me. I asked her could you please call home floor, they may have some big bags. She called them with lots of attitude and then she said I should stay in front of elevator someone will put one big bag and I should pick it up and put my stuffs in to it. If any of anthropology team reading this, all of my house stuffs what ever you thing are from anthropology, I spent lots of money there, but now you look very cheap! If you don’t have bags, close your store! Your people needs more training, This time when I shopped there I felt I’m shopping in low level and cheap store. I’m really sorry for...