Sonder Georgetown C&O Apartments Georgetown — Hotel in Washington

Excellent app and email instructions, ensuring a seamless experience.

Effortless luggage storage.

ROOM: The space is impeccably clean and well-furnished, with a fully equipped kitchen stocked with essentials and provided dishwasher tablets. I had a big window (not scenic) but i have a great amount of natural light coming in) The lights are ..idk..weird...had to turn on so many (orange) lights cz im blind lol.

LAUNDRY: I didn't ask if they provide laundry pods. I just bought my own. So please ask on the app. Laundry area is great. I mean..just do your laundry and go.

The customer service is outstanding, and proactive notifications about maintenance visits between 10 am to 5 pm enhance communication.

MAINTENANCE: I was in when the guy was doing his maintenance work. He asked me if everything is ok ...anything needs to be fixed. I told him about the bathroom sink pipe, he fixed it. EASY.

NOISE: What noise? Im dead asleep 100% of the time. In the morning there's always some maintenance at the road or something i dnt knw...it's great cz it's my morning alarm. Lol.

Ideal for introverts or those with social anxiety, as everything can be managed through the app without the need for face-to-face interactions.

FIRE ALARM: One day, the fire alarm sounded, prompting a prompt and well-executed apology email. While it didn't personally bother me coz i was out, the second occurrence happened in the early morning, albeit briefly.

PARKING: Sonder recommends a nearby parking garage (The Foundry), and public parking is available around the building's perimeters.

TV: I just use netflix. Easy.

ROOM SERVICE: Never request cleaning. Im out most of the time. Keep my own room clean. (Except for the last day i had to leave the leftover pizza in the sink as i had to leave at 4am) - Sorry

DINING: Explore great dining options at various price ranges (some open 24/7). CVS is just a short walk away. I prefer walking everywhere in Georgetown. Visiting during Christmas and New Year's allowed me to experience Georgetown Glow. Washington Harbor is conveniently located just down the road.

FOOD DELIVERY: Doordash your food to your doorstep, or pickup at the lobby. Provider Dasher with clear and easy instructions to follow (just copy from the sonder app and edit it where needed)

Easy to get to VA and MD by Uber/Lyft.

METRO: Nearest station - Foggy Bottom, 10-15 mins walk away I didnt take any public transport...

I had a terrible experience with booking on Sonder! They did not allow me to change the reservation anytime past 24 hours after booking, despite my being a repeat customer who was ready to commit to monthly stays in the future (five-digit spend) and their having a clear typo that was really misleading on their cancellation policy. They shared I could cancel - ""up to %{min_days_before_checkin} days before check-in" and I hadn't realize that was only 24 hours after booking! See my note to them below. Super disappointing.||---|Hi Sonder Georgetown C&O Team,|I hope this message finds you well. I am reaching out regarding a recent booking I made at your hotel for April 1 - April 5. Due to a miscommunication in the booking confirmation email, which mentioned an unclear policy on date modifications, I am seeking your help to change my reservation to April 15 - 19. I had called earlier to speak to a representative earlier this week (5 days before checkin) and they mentioned a team member would call me back to follow up and I have not yet heard back.||Despite the email stating (as you can see below and in earlier notes you shared) that changes could be made "up to %{min_days_before_checkin} days before check-in," it's unclear how this applies, given the apparent typo. As a repeat customer who has spent approximately $2,400 at your property with two week long visits and plans to continue regular visits each month, I was surprised by this rigidity, especially since I am willing to upgrade to a larger room (king suite) for an additional $300.||I value our ongoing relationship and believe this change won't just benefit me but also reinforce our mutual interests, considering my future plans to spend around $34,000 annually at your hotel with two one weeks stays per month. I have been so dismayed at the customer service experience, that without help with this change I will certainly take my business elsewhere resulting in $34K loss per year for Sonder - which truly would be a lose-lose.||I kindly ask for your assistance in this matter and look forward to a resolution that maintains the high regard I have for Sonder, Georgetown C&O.||Thank you for your attention to this...

I had a terrible experience with booking on Sonder! They did not allow me to change the reservation anytime past 24 hours after booking, despite my wanting to spend more on reservation and being a repeat customer looking to book a five-figure amount of bookings in future.

Their policy had a clear typo and was really misleading. Such a terrible experience. Posting so others can avoid this outcome. See my note to them below.

Hi Sonder Georgetown C&O Team, I hope this message finds you well. I am reaching out regarding a recent booking I made at your hotel for April 1 - April 5. Due to a miscommunication in the booking confirmation email, which mentioned an unclear policy on date modifications, I am seeking your help to change my reservation to April 15 - 19. I had called earlier to speak to a representative earlier this week (5 days before checkin) and they mentioned a team member would call me back to follow up and I have not yet heard back.

Despite the email stating (as you can see below and in earlier notes you shared) that changes could be made "up to %{min_days_before_checkin} days before check-in," it's unclear how this applies, given the apparent typo. As a repeat customer who has spent approximately $2,400 at your property with two week long visits and plans to continue regular visits each month, I was surprised by this rigidity, especially since I am willing to upgrade to a larger room (king suite) for an additional $300.

I value our ongoing relationship and believe this change won't just benefit me but also reinforce our mutual interests, considering my future plans to spend around $34,000 annually at your hotel with two one weeks stays per month. I have been so dismayed at the customer service experience, that without help with this change I will certainly take my business elsewhere resulting in $34K loss per year for Sonder - which truly would be a lose-lose.

I kindly ask for your assistance in this matter and look forward to a resolution that maintains the high regard I have for Sonder, Georgetown C&O.

Thank you for your attention to this...