Four Seasons Hotel Washington, DC — Hotel in Washington

This was our first experience at a Four Seasons hotel. I am going to sound like a gushing boyfriend who thinks the new girl is so great. (For good reason). Upon entering this hotel it is abundantly clear that the service culture at this place is pervasive. A common phrase we used all weekend is "they have thought of everything." Let me give a really great example. We arrived at the hotel and we wanted to just stay in for the evening. We thought about takeout, but also thought about the Bourbon Steakhouse in the hotel. Joe, one of the wonderful staff, brought our bags up and we asked him about his opinion. He said the restaurant was good and he would be glad to walk up a full menu to our room. He walked us up a menu and we decided what we wanted. We were thinking: do we call room service or the restaurant? Then, suddenly, the phone rang. The restaurant called said we heard you were hungry and interested to order and we are calling to take your order. We were so happy! This is just one of many examples of the amazing service at the Four Seasons DC.

We stayed in the Grand Premier Room. This is the largest of their non-suite rooms. It was remodeled only two months previous. It is a gorgeous and large room. A real treat. The bathroom products are great.

As said above, we ordered room service above. I'll have to admit that I mentioned to my partner that I was hesitant to eat hotel restaurant food. In the US, hotel restaurants are generally not that great. I was so happy to be so wrong. Not only was the room service the most elegant show I have ever seen, but the food was as good as any place in DC. I'll leave a full restaurant review under Bourbon Steakhouse. However, we had the boneless ribeye and the lobster pot pie. The food was brought to our room by two smiling staff. They set up a beautiful white cloth table and set our food up and prepared the lobster pot pie beautifully on the plate. It was unbelievable, truly.

They have a great swimming pool indoors that we tried and we had a great time. The hot tub is great too. The underground pool is adorned with greenery and DC photos. It is styled a bit like a bathhouse.

The front desk was great, room service great, room great. Hell they had mints in the bowls by the elevator at night, and apples in the morning. So many great things to stay.

Thank you for a wonderful stay. We will be back, and hope to visit your other places...

What was sought out to be an evening of relaxation and a time to decompress from my long travel nightmare of several canceled flights and layovers just added more tension to my stress levels. This was thee WORST treatment I’ve ever received at a spa appointment, let alone a 5 star hotel!!! I pulled up to valet only to be told to park my own car in a tight space up front. I was pointed to an area around the back to walk to the spa location rather than someone kindly guiding me. After walking the maze, I locate the spa which is labeled fitness center. Go figure! I check in and then I am immediately directed to the back to change out of my clothes for my massage. With the top half of my clothes already off, I’m approached again by the same young lady who brought me back to change into a robe for my massage. She proceeds to tell me that I was 15 mins late arriving to my appointment and they can no longer service me. I tell her that I was 10 mins late because I had to first valet my own car and then walk a maze to get there. Not to mention, this is the heart of DC, traffic will delay anyone a few minutes late. At no point during my scheduling did anyone advise me of a strict appointment policy of being late. However, I tell her no problem, I’ll reschedule to another day, I don't want to inconvenience anyone. Then she proceeds to ask me would I be okay with paying for the FULL SERVICE that wasn’t provided to me. So I’m being charged for you standing in here discussing me being late in my underclothes without offering me to still use the remaining time left of my 50 minute massage. So this is what is done to folks who patronize your spa, if anyone is 10 minutes late we are still charged full price for a massage and told to reschedule to another time, only to pay full price again because there are no credits given towards your next service!! I told her absolutely not, I will not pay for services I did not receive. I ask to speak with a manager and he tells me, well we will charge you $40 dollars for the time of the staff. What time?! To walk me back to change only 2 minutes later to barge in on me half naked and ask me to get back dressed because I was 10 minutes late! REVOLTING!!!!! Today, I was charged not $40 but $58 for my time being wasted!!! I will be disputing this and further speaking to the CEO of this hotel. This treatment is unacceptable and...

I feel like I should be sitting down to write this, in order to most properly note the wonderful experience that encompassed our entire stay here, because there wasn't a moment we received top notch service.

Background. My wife was here for a conference, and we'd entered in from a long-delayed rough day. We looked rough. It was also our first time at a place with this kind of quality. I looked like a bum. But they immediately made us forget the trip, and treated us like they'd been waiting excitedly to meet us. We weren't VIPs. We didn't book the most expensive room (but due to issues out of everyone's control, we were given the opportunity to stay in an upgraded room, which was jaw-dropping). We were just two tired people, and they energized us with their service.

Comfortable beds.. Heck, we even ordered the duvet! Amazing room service. Thanks, Yolinda? and crew! We'd haphazardly placed things around in our room, exhausted. Didn't expect to come back to see everything placed nicely together (included pic of an example.. Before everything was sprawled about by us). Little things, like seeing screen cleaners next to our laptops, were precious. They were MVPs with laundry, and all the concierges were friendly, helpful, and so sincere.

Best of all was Emily. She made my wife comfortable from beginning to end, from texts to updates, to helping us with random things. I heard a small bit of her I think training a new employee, and I wanted to write down everything to give to my own staff to enhance their customer service. She was sincere and spoke with emphasis about the value of the customer. It was a preview of what we'd receive through the whole trip. Omar and others whose names I'm sadly blanking on were also great. Our last impression was as we struggled with World's Worst Uber driver.. The four seasons rep helped us help him figure it out with humor and patience (and, with us, a bit of confusion at how such an accessible and easy pick up spot could have led to confusion).

You're also right next to some amazing food!

We chose Four Seasons as a one time splurge. But the value is there, and we will definitely check into one again.. Maybe will head to Four Seasons DC again just because we feel like...