Athleta — Local services in Washington

The cashier didn't even bother to ask me if I was with Serve DC before she rung up my purchase. I just checked my credit card account & she has charged me twice for 1 pair of pants. The 1st was the original price of $93 for a pair of damn yoga/workout pants which is f'n insane. The 2nd charge was when I informed her that the price she charged me couldn't have included the 20% off the sales price. She said, "Oh well I didn't know because most of our shoppers aren't with them (Serve DC)." She proceeds to do what I assumed was calculating the discount & subtract the difference. No. She rang it up again as $70+ tax thus charging me twice. Now I feel that I don't even want the item being charged twice for it. That's $153 dollars for a pair of workout pants I purchased for my daughter that she very well may not be able to fit her due to her...

This store is really great, and I wholeheartedly recommend shopping here when you are in need of athletic apparel. I needed new work out pants (that weren't see through as they have become at Gap, my old standby). I heard from my Pilates instructor, a regular at this Athleta location, that they were having a sale. Immediately upon walking in on a busy Saturday afternoon, someone asked me if I needed help. Danielle, who I later learned is the store manager, proceeded to help me find a number of great options for the activities in which I participate. The other sales associates who helped me were also attentive and kind. I left with two pairs of great workout pants that do exactly what they are supposed to do. A subsequent follow up visit to use a gift card was equally pleasant. This place is a great store...

Crazy helicopter manager

Called last week to see if I could return unworn masks and the associate instructed me to come in and have someone examine their condition.

So I came into the store and asked if I could return the masks and explained how someone told me to come in. The manger was extremely rude in her response. She looked very angry and was abrasive. Susan, please be kind to your guests and inform your staff of policies so customers don’t have to waste a trip...