Design Within Reach — Local services in Washington

I really hope you have a better experience than I did, but you should avoid purchasing from this studio. I would recommend going here to only see the furniture in person and testing it out to see if it's comfortable or maybe clarify a color. THEN ORDER THROUGH THE MANUFACTURER NOT THE STUDIO. I ordered a herman miller sayl chair from here on December 3rd. There was some confusion with the color I wanted. The picture looked grey on the imagine I was shown and I made it clear that I wanted a white chair. I was told that the chair was actually white and that the lighting in the picture made it look grey. I trusted the person who worked there they would know better than me. Turns out the chair was grey when I got it. No big deal, honest mistake. My biggest issue is that it is now February 2nd and I'm still dealing with this problem. I still don't have the chair I actually wanted. On email exchanges and phone calls they tell me what I want to hear but no action has been taken, only suggestions about what they can do, which has only been offering me a partial refund. I made it clear I'd rather do what it takes to get the color I want. It seems like they have been stalling on purpose so that the return policy runs out. I have reached out to Herman Miller in hopes to get this situation handled. This...

Was very happy with my experience, much more than I was expecting. I was referred to them by the Herman Miller store so I could try out the Aeron and Embody office chairs before purchasing one. The salesperson actually tried to create a personal connection and didn't try to talk me into anything I wasn't already looking for. He was well informed and told me about the company's history, his personal work experience, and how they continue to help their customers even after their purchase. I came in expecting to be satisfied with the Aeron chair, but found the Embody far more comfortable and easier to move around in. The salesperson was able to explain the difference between the normal embody chair and a limited edition version that is actually cheaper with all the upgrades. Overall, it was a very positive experience and though I wasn't planning on purchasing from them, I...

The company, Design Within Reach, is not accredited by the US Better Business Bureau, and now I know why. You should read the reviews on the BBB website. I wish I had before doing business with them. Our experience is frankly not as bad as many others'.

We ordered 10 dining room chairs in two orders of six, then four, from their Georgetown, DC store on 28 January 2020. Two of the four arrived in a week, but the wood appeared much darker than in the show room, so we cancelled the entire order. Not only were we charged for all the chairs at the time of the order - even though they said they would only charge us when the chairs are shipped - but it took until 6 March to get a refund of $4500. They kept over $750 of the original charges for "restocking and shipping," even though they only shipped two chairs. Thanks, DWR. I do NOT recommend shopping at any DWR...