Giant Pharmacy — Local services in Washington

The people behind the pharmacy are nice, but my experience there recently was terrible.

I called on 2 separate occasions to fill my prescription, only to arrive and them tell me its not actually in stock. When I asked why, the pharmacist launched into a 5 minute spiel with wayyyyy too much detail about all these niche processes that go on between pharmacies and drug suppliers, and I had to continually ask him to please explain in a simpler way because I am NOT a pharmacist, and don't understand what he meant. He took offense to this, and responded rather curtly. Sir, just like a doctor talking to a patient, your job is to translate what you know into a way that I, an ordinary person not working in the medical field, can understand, not overwhelm me with details.

On the 3rd occasion, I called beforehand to ask if my prescription was ready, to which they said it would be in 30 minutes. I waited an hour, and then went to go pick it up. It was not ready yet, and I had to wait on it to be fulfilled. Of course they didn't tell me this, they just went back behind the counter and filled it for several minutes without telling me anything.

The cherry on top though was as I was waiting on it to be fulfilled, I saw them physically throw my prescription bottle of pills back and forth to each other. Normally I really wouldn't care, but this was the straw that broke the camel's back that showed me they were careless and didn't really have the customer/patient's interests at the forefront. Tossing a patients pill bottle 10 ft away from each other in front of them? Bad form, and I would absolutely have switched pharmacies at this point if they weren't literally a block away from my apartment. Do...

My kid is sick and he needs an antibiotic. I called like three hours before and they told me he's gonna be ready within an hour after two hours. Nothing is ready and they told me wait for another one hour. I'm OK you're so understaffed. Don't give me an estimate and at least work on antibiotic first because This is a serious medication but like they are super cold and...

The absolute worst pharmacy in DC. The few times I have went I have been met with a terrible attitude by the pharmacist and the prescription that I was there to pick up was never there after when I was told they have the prescription in stock. I would stay away,...