LOFT — Local services in Washington

I bought a shirt and wore it to work the next day. Within hours it became pilly around the draw area, and I had to conceal my shirt with a sweater until I could get to the store to ask for a refund which the manager declined. She said she could not take something back if it was worn. I explained that I had to hide it all day under my sweater because it’s defective and the material was pulling up. She stood her ground and I had to call customer service to have her do the refund. I had to go a half hour out of my way just to ask for the return and then had to take another another half hour, out of my day to argue with them. The worst customer service ever. I did not appreciate that the manager was passive aggressive and smiling, and would not assist me without an arguement. The shirt is unwearable and it’s an inferior quality material and she basically said there’s nothing she could do about it until I called customer service. The worst store with the worst service in Dupont Circle. Don’t shop there. Don’t waste your money. I would give this zero...

I usually have a pleasant experience here but tonight i was pretty disappointed. I went in to return one item in a very small bag at 8 pm, and waited my turn behind the one customer being helped. I didn’t think it would take long seeing as how there was no one in the store with an hour left of their business hours, there were two associates behind the counter, and only one customer being helped. I proceeded to wait fifteen minutes as the one tended to the customer, who I realized was returning close to 30 items from several different online order receipts that she had stapled together. THe other was doing something else, not clear to me, but he never once looked up to see me waiting. I could hear someone else I’m the store hanging up items from the dressing room. I found this to be very...

Hey you guys!

The Loft is a clean and well-organized store with attractive displays and a wide range of sales. While my fiancé was disappointed to find that the store didn't have the shoes she looking for, she acknowledged that the store had a good selection of apparel with a particular style that they personally didn’t interest her. However, we appreciated the helpfulness of the staff, particularly a friendly and knowledgeable salesperson who suggested a nearby shoe store that might have what they we were looking for. Overall, while the store may not have been a perfect fit for my fiancé, we would recommend it to anyone who likes the store's distinctive style...