Mattress Firm Dupont Circle — Hotel in Washington

Nine months ago, we bought two mattresses queen and twin and two spring boxes of the same producer Beautyrest (see below attached invoice). Queen mattress was an extra firm mattress as I have serious backbone issues. Very soon one side of the extra firm mattress turned extra soft and sagged down that much that I slide down at night. Since it costed $1700 and it has been several months, we reached out to file a warranty claim. While processing they insisted on photos of both mattress and its foundation (spring box Beautyrest bought in the same shop, check invoice). The warranty claim was rejected due to the " use of inadequate foundation/support system". It does not make any sense considering that both the mattress and the springbox foundation were made by the same producer Beautyrest (check the invoice) and the Beutyrest springbox foundation was recommended by your shop as appropriate for this Beautyrest extra firm mattress. So, there is no place in warranty or warning by your shop that using the frame would eliminate warranty – again both of your items we bought together. The warranty card has forgotten to mention the springbox made by the same producer as the mattress and for its size, and talks about slots (non existent) in this case. If the foundation is really inadequate for this mattress as you suggest then that is the mistake of the producer who made both of them to be used together, and the mattress firm that sells them as adequate for each other and recommends them. It seems that the producer and the shop are finding their own product inadequate. After complaining again, no one has come to inspect the mattress and they just checked different reason on the list of reasons for rejection. I would not recommend to any one to buy anything in this shop as their warranty is fake and products overpriced. the same extra firm mattress-queen size now costs $650 due to bad reviews...

I would give 6 stars if I could!! This is a smaller version of their larger store, but don't let that stop you!! It is located on the 2nd floor and the selection has plenty to choose from in all price ranges. My husband and I were greeted by the lovely Carlicia, and let me tell you, it was literally like she treated us like family. We felt she genuinely cared and asked a plethora of questions to make sure she showed us the mattresses that would be best for our needs. We are 61 and my husband is a disabled veteran with a permanently injured neck, so we needed to be serious about the correct purchase for his needs. We also told her what price range we could afford. Carlicia found us a great mattress at a price our fixed income could afford that was, not only a very comfortable well known and trusted brand, but at a price that was even lower than we had told her we could afford and a veterans discount. She also thanked my husband for his service, and let me tell you, the thank you meant more to him than the discount. This wonderful lady really went above and beyond to treat us with the utmost kindness and a fabulous deal on a great mattress. Do not go anywhere else! And if you're lucky, maybe you'll get to meet...

UPDATE 2: my mattress is arriving on time now but it was rather unpredictable. Changing my review to 3 stars but beware if you need assurance that your mattress will be delivered after 5pm on a work day.

UPDATE: The staff never followed up on my next day shipping and it didn’t happen. I had to call to find that out. Then I tried to do schedule a time for later in the week and again, they didn’t follow up and the order was not shipped at the time specified. Now, I will likely have to wait a week because you have to pay an additional $80 to choose when you will receive a shipment. Very poor handling. Staff is nice in person but doesn’t follow through (or hasn’t, so far)

ORIGINAL: We worked with Anaka and the service was amazing. I was shown a bunch of mattresses and I even tried one twice. I was also provided discounts that brought a mattress into my price range. I had a weird timeline to meet and Anaka was really adaptable and helped...