Mission Dupont Circle — Restaurant in Washington

Went to Mission DuPont last night for the margarita day menu and had a terrible experience. Every single thing we ordered was brought out incorrectly if it was even brought out at all and the server and manager we interacted with were rude and unhelpful. My friend ordered a drink while she was waiting for me to arrive, and the server (Emily) had to come back to ask again what the order was because she forgot. When I arrived I ordered a drink from the special menu. I waited close to 30 minutes for my drink before the server even came back to our table. When she came back we asked about my drink and ordered a pitcher of a regular margarita from the specials menu and some food. Several minutes pass and we get the pitcher and it’s not the type of drink we ordered. We waited again for quite some time before our server returned to try and correct the mistake. When she finally got to the table and we explained the error, she was trying to tell us it’s what we ordered and we couldn’t have been more clear about what we originally asked for. She assured us that we wouldn’t be charged for the error and they would honor the special rate. Assuming it would be corrected, we started to drink from the pitcher. Minutes later, a manager comes to the table. We explained to him what happened and he said they would have to charge the full price for their mistake but they could give us additional drinks, we didn’t want that and he said he would try to correct it in their system. He was dismissive and rolled his eyes as he walked away from our table. At that point we were ready to get our food so we could eat and leave. We were still waiting for food as tables near us who sat down after we ordered were already receiving their meals. My friend tried to get our servers attention, and minutes later she put the check on our table and walked away. When we looked at the receipt, she never entered our food order and there were more errors in the drinks she entered on the bill. We got the manager to come and again explained the error and he was again unhelpful. We settled the bill, finished the drinks and left as quickly as we could. We initially wanted to give grace for the mistakes because it was a busy night, but the repeated errors and disrespect from employees quickly changed that. I will not be patroning the establishment...

I came to this place twice (yesterday and today). The food here is really good and the environment and the outside space they have is an added bonus. I really hate to leave bad reviews but I will try to be fair: I came yesterday and after being seated I was told I have to leave my card to "open the tab". I was surprised and told the guy I'm not ordering drinks and I'm by myself but still he said I had to give him a card. I said "sure, no problem", assuming this is the restaurant's policy. I asked the tables around me, no one was asked to leave their card. The food was really good so I thought of forgetting this tiny detail and go there again to enjoy the food.

I went today and I was received by this girl, who told me I cannot set outside because they have so many reservations. I asked if she can check if it would be possible to set outside or see around if someone is leaving but she insisted that I cannot set outside as they have full reservations. She took me inside, left me in a room by myself, the AC was blowing on my face and I can see that tables are empty outside. I had to wait and wait, hoping that someone would pass by so I can ask them if they can move me. No one was there. You're in this cold room by yourself. I had to get out, find the manager and show her that I'm not happy with the situation and I would like to set outside. Apparently, there was seating available. To be fair, she was nice and quickly tried to move me outside. The guy who took my order was also nice and apologised for what happened. Again, no one asked to leave my card or "open the tab". I understand that they care about larger groups and larger would tip more but still treating a customer in such way was not very courteous. The last thing you expect going to a restaurant is to be thrown in a freezing room by yourself. I had to tell the guy who serviced my table that I would not be writing down a tip on the bill and I would like only to tip him for his service

In general a nice place, really good food but if you're a guy by yourself don't expect to be received with care especially by the guys at...

I absolutely despise being a nuisance to servers and staff in general. I understand the stress and constant work flow of restaurants, and the standard is fairly relaxed when it comes to myself. Stuff happens, I get that completely.

This, however, was not one of those times where I can let it slide.

We were seated immediately and given menus. The location was nice, the tables were nice, and I was very much looking forward to a good time. We were patient in waiting for a server. 5 minutes... 10 minutes... 20 minutes.... 30 minutes... 45 minutes... A couple times I tried to get servers attention and I was stared at before they walked away. A simple "Hey, excuse me, but..." and I got deer in headlights reaction.

I finally walked up from and asked in a semi jokingly manner "Did you forget about us?" And the response I got was "OH. WHERE ARE YOU SITTING?" and I pointed. A server came over and explained they "didn't know who was going to take our table, so sorry about that." 45 minutes.

We ordered drinks, and she disappeared. 10 minutes later they arrive, by someone else, and she returned about 10 minutes after that. She asked if we wanted to put in an app, 1 hour after sitting, and we did. Before I could tell her that we wanted after the queso, she was already trying to run away. I called her over and politely said we'd like to order our main course. She wrote it down and left.

15 mins later our app arrived and 5 minutes after our food. The queso was good, but our burritos were so extremely bland and wrapped in raw, cold tortilla. We ate, and waited for our bill, or literally any human being to come over. We sat for 40 minutes waiting for anyone to return, so I walked up front and asked for the bill. We received it, but my debit card, which was taken for a tab, was not. We explained we had cash and we were going to hand her the cash and bill. She did not return, and I had to retrieve my card and pay the bill to the wait staff at the front so I could leave.

This was.... An experience I won't...