Shop 'N Save — Local services in Washington

I was in your establishment the other day; not only to pick up a few things but to pay my PAWC bill. Chris was working the customer service desk . Not very customer service oriented! Thank goodness the short manager stepped in and politely explained. Now we get to todays experience.....I traveled with the sole purpose of paying my PAWC bill. I got into line and was the 6th person in line. There was only one person working the desk? I waited patiently in line close to 15-20 minutes. The line was not moving! I politely asked the female working the self check-out lines for assistance. She was totally caught off guard and went to the short manager training on a check-out register. She waited on 2 customers at the service desk and went back to her check-out/training? Not at all happy ay this point! Now I see a manager walk out of the front desk and kept on walking. A couple minutes later another manager walked out of the front area with another store employee having a good time (should not both managers have seen the line and wanted to assist?)..they were getting to go home. I am brewing over this and was thinking customer service is becoming "Let'a not go there anymore" and I am finally called to the far left window, where the employees were gathered......I am finally going to pay my bill. The end is near. The short manager was not smiling and I commented she not smiling and either am I. You could see she was being pulled in many directions. She was keeping her cool. KUDOS to her! She then begins to tell me that their system is still down. OH HEAVENS! I am beginning to have more bad experiences than good ones. FOODLAND is looking like a much better place to spend my...

I read so many positive reviews and I should have left one long ago. We have shopped there for MANY years and were always pleased. At least twice weekly, often more. My husband loves to grocery shop, haha. And this location is so convenient for us.

But…My husband had a bad experience last month (7/2022) and will not go back because of it. The cashier was beyond rude and snapped at him several times during a single checkout. The manager (who was very clearly management) did not say a word, just stood there. My husband is not the least bit offensive or confrontational, so he didn’t snap back, but then and there made up his mind. I understand people have bad days but this is when a manager should step in and smooth everything over. Going that morning to talk to someone in “management “ was useless because they were right there!

We will go to our very local smaller store and while we’ll have less selection, we will not have unpleasant encounters with employees. And we’ll have to go to the other side of town to GE. Target/Aldi’s/Walmart comes in handy when our local store doesn’t have something we want, they’re just inconvenient.

It’s a shame to have to downvote the entire store, a store that’s put $$ into upgrades over the years, but it...

The store was quite clean and organized with reasonable prices, from what I could tell. It was a quick trip for me.

The inside is indefinitely a pleasant surprise when you walk in from the parking lot.

Lisa, the cashier, was very gruff and unfriendly and took it upon herself to keep my penny. I wasn't in the mood to ask for a penny, lol, although her horrible tude did make me almost get her to open the register back up just to make a point. I really can't stand it when cashiers ruin your experience right as you're leaving and dropping your money at a store.

Would be 5 stars if not for the staff. Cart dude looked like he wanted to murder me, and no one spoke to me at the deli counter area. Maybe figure out why your staff are all...