The Gallery Shops — Local services in Washington

I ordered online package 654102561-53967. I paid $72.95 total, $28 for the Starry Night umbrella and an exorbitant $44.95 for shipping to London. This was a gift for a dear friend, but I just found out it became a nightmare for her. The Gallery Shops used Fed Ex International, which days after delivering the gift then billed my friend 38 British pounds for shipping, about $46.74. When my friend explained that I had already paid The Gallery Shops for shipping, Fed Ex turned it over to a collection agency, which has been hounding her. She will have to pay the shipping costs that I already paid to keep Fed Ex International from unjustly ruining her credit. This extortion is...

Very much miss the children’s shop. I used to do all my holiday shopping there. Appears they are phasing it out entirely since reopening began. There are just a few old items remaining in the corner it’s been relegated to. The items they offer now are very dated and not well curated in all the sections (ie mugs, tshirts with the new branding, umbrellas etc.). I’ll be going to the BMA shop from now on. The selection there is reminiscent of what the NGA shops used to be. It’s...

Outstanding customer service! Last week I visited the Gallery Shops [West building, ground floor]. I was pleasantly surprised to see a great deal on LOQI Tote bags at this store. I would like to personally thank the sales associate Daniel or David [I am sorry in case I got his name wrong], a young professional who helped me to select it, answered all my questions, escorted me to the counter, and managed financial...