TUMI Store - City Center — Local services in Washington

I brought my Alpha carry-on into the CityCenter store for a straightforward wheel repair. They told me they no longer do them in-store and it would have to be shipped to the repair center...fine. I paid the shipping cost to the repair center, only to be told by the repair center that "they only replace all four wheels at once" which would cost nearly $200. Frustrated, I had the bag sent back to me without getting repaired (also, at my expense).

Today, I took it into another local Tumi store for a "second opinion," and that location was happy to replace one wheel in-store at no cost.

I'll never buy another bag from the CityCenter store, nor attempt servicing...

Friendly staff and great service! I've had my luggage for close to 12 years and when the wheels finally broke and needed repairs, TUMI delivered. Roberto was very helpful in sorting it all out and only needed me to drop the product off at the store. Thank you TUMI, for the great quality and very durable luggage, I will always refer you to family and friends! I also have your Nathan bag and its just the...

Received a carry on suitcase as a Christmas gift. Carried it to this store, with the gift receipt, to return and order a different one. The person working said they didn’t know how to do this, and to come back in a couple days when someone working would know how to do it. So I had to carry it home, and bring it back in a couple days to hope someone can do this seemingly...