Wells Fargo Bank — Local services in Washington

Branch manager D. Dialo was extremely rude. Did not want to service me for a 15 mins transaction because I showed up at 430. He explained that he could service me the next day because the one and only banker was assisting someone and that their transaction was going to be 45mins. I told him I didn’t mind waiting. He came back in 15 mins and told me I couldn’t be serviced because their systems were shutting down. While we are speaking the customer is leaving. I say, great perfect timing. I can be serviced. He said that just because the service was ending w previous customer, the banker still had work to do. All in all, he didn’t want to service me because I came later in the day. It’s not my fault that the branch was short staffed. He was very rude and didn’t not practice great customer service. He kept interrupting me. If this wasn’t a convenient branch for me, I would not return. If you’re the branch manager shouldn’t you know how to do all things banking?? I seriously doubt he was branch manager. He was sitting and socializing w the tellers when I came in!

Edit: He actually was the manager, which to me is more despicable. He could've done more. His only solution was to come back. Not, let me get your started on your paperwork or let me assist you personally. I really don't care if I came in 4:59. I made it in before the bank closed. Service me.

Edit 2: the next day I went back to the branch to complete my transaction. When I was leaving the branch, D.Dialo apologized for the previous day was handled. The apology was greatly...

Absolutely best experience in person at this particular location 801 Pennsylvania Avenue with Wells Fargo after various attempts by phone and also with a different location to resolve an issue for a deceased relative’s estate. At this branch I was greeted promptly and professionally by bank staff prepared to assist customers as soon as anyone entered.the location. Jonathan, the personal banker who assisted me, explained the process and proceeded to diligently investigate how to resolve the issue in a very thorough manner. If there was not an immediate answer to resolve a specific detail or question, he would find the answer through directly engaging with his back office coworkers. Jonathan is extremely competent. I have previously experienced other bank locations with employees shifting their responsibilities in front of customers to other employees who are unavailable and ultimately not being helpful. That was not the case at this branch location, each employee was ready to engage with one another to help a customer. I hope Wells Fargo uses this branch location staff as a model for other locations on how to get the job done! ...

I honestly have to ask myself, why am I used to having a bad experience at Wells Fargo. I was told to go walk, 20 minutes to another Wells Fargo location because they had no teller!?! I don't understand how a bank cannot have a teller, 2 hours before they close in one of the busiest locations in DC ( this is at the Archives). I explained to the lady multiple times, my app and website were not working and asked if there was someone else to help me, instead she kept saying there is 2 others branches "down the street." After repeating myself four times, about the wire transfer not working on the app and also calling customer services for two days straight, someone was able to partially help me. My issue was not resolved and the guy tried to sell me a credit card on top of the ludacris experience of the front desk person telling me to walk 20 minutes to another Wells Fargo location. I am trying to find hope in staying a Wells Fargo customer. Is being rude and passive aggressive towards your customers part of...